Associate Manager

JCrew • New York, NY

18h

About The Position

As an Associate Manager at J.Crew, you are a key member of the leadership team and help ensure profitability by fostering genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to maximize team performance. You own a key area of the business while also stepping into other roles as needed to maintain operational excellence.

You collaborate with the Store Director as a shared business owner, with a meaningful connection to every aspect of the brand, and are responsible for maximizing profitability. You oversee an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. You help manage store operations, systems, and technology; support recruiting, training, and development; and partner with the Store Director and management team to create a collaborative working environment. You help the team exceed goals and deliver best-in-class customer service, develop community-engagement events, and take on varied sales-floor roles when needed.

The role requires at least three years of full-time retail management experience with a similar scope, scheduling flexibility including nights, weekends, and holidays, and the ability to bend, reach, stretch, lift, carry, and move at least 40 pounds (18 kilos). The stated hourly range is $29.25–$36.50.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, with strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner and help maximize profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to foster a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor as needed.
• Provide immediate feedback and coaching to maximize team performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Competitive paid time off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed