Associate Manager PT 20-29 hours

Samsonite•Garden City, NY

20h

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining client relationships, and driving sales through outstanding service. The role calls for commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages an entrepreneurial spirit and offers opportunities to contribute to sales growth, KPI performance, client awareness, world-class service, and brand growth. The Associate Manager supports store performance, team training and development, coaching, communication, compliance, and visual merchandising. The position is part-time, scheduled for 20–29 hours.

Requirements

Strong sales and client experience, preferably in the luxury market.
Proven success meeting sales goals and achieving KPIs.
Strong time management skills.
Strong sense of integrity and ability to lead by example.
Ability to work nights, weekends, mornings, and holidays as needed.
Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Understanding of and genuine passion for the TUMI brand, lifestyle, clients, and product assortment.
Openness to feedback and appreciation for a collaborative environment.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, champion change effectively, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through roleplay and coaching; monitor and assist the Store Manager with training and developing store associates.
Complete quarterly goal setting for personal development and communicate strengths, goals, and opportunities.
Use company tools to support a 360-degree coaching culture and remain open to feedback from supervisors, peers, and the team.
Communicate effectively in writing and verbally with leaders, peers, and the team; collaborate, act ethically, adapt to change, and help deescalate situations.
Manage personal timecards for payroll accuracy, maintain TUMI University training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies; ensure a consistent, superior client experience.