Associate Manager PT 20-29 hours- Citadel

Samsonite•Los Angeles, CA

About The Position

The Associate Manager at TUMI helps create a client experience that reflects the brand, builds and maintains client relationships, and drives sales through outstanding service. The role supports a collaborative retail environment focused on sales growth, key performance indicators, client awareness, world-class service, and brand development. The Associate Manager also assists with associate training and development, coaching, compliance, and maintaining visual merchandising standards.

Requirements

Strong sales and client-service experience, preferably in the luxury market.
Demonstrated success meeting sales goals and achieving KPIs.
Strong time-management skills.
Strong integrity and ability to lead by example.
Ability to work flexible hours, including nights, weekends, mornings, and holidays as needed.
Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to perform job duties.

Nice To Haves

Understanding of and genuine passion for the TUMI brand, lifestyle, clients, and product assortment.
Openness to feedback and ability to work collaboratively.
Passion for or familiarity with the luxury, travel, fashion, and lifestyle markets.

Responsibilities

Meet and exceed individual and store sales goals and KPI targets, including conversion, DPT, UPT, and client data capture.
Plan and prioritize work, show initiative and strategic thinking, champion change, complete assigned tasks, and meet deadlines.
Help train and develop store associates through roleplay and coaching, and assist the Store Manager with associate development.
Set quarterly personal development goals and clearly communicate strengths, goals, and opportunities.
Use company tools to support a 360-degree coaching culture and remain open to feedback from supervisors, peers, and team members.
Communicate effectively in writing and verbally with managers, colleagues, and team members; collaborate effectively and help deescalate situations.
Manage personal timecards for payroll accuracy, maintain Tumi University training, and follow company policies and procedures.
Ensure the store follows visual merchandising guidelines and directives.
Promote excellent client service by using client books and thank-you cards, executing event strategies, and maintaining a consistent superior client experience.
Demonstrate ethical conduct and promote the organization’s business goals while adapting flexibly to change.