Associate Manager PT 20-29 hours

Tumi•Garden City, NY

1d•$20 - $22

About The Position

The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand, build and maintain strong client relationships, and drive sales through outstanding service. The role supports an entrepreneurial retail environment focused on increasing sales and key performance indicators, building client awareness, providing world-class service, and growing the brand. The ideal candidate is committed to client service and understands or is passionate about the luxury, travel, fashion, and lifestyle markets. The Associate Manager contributes to store and individual sales performance, supports training and development of store associates, and helps maintain a collaborative coaching culture. The role also supports compliance, visual merchandising, client outreach, and consistent delivery of a superior client experience. This is a part-time position of 20–29 hours.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client experience; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Be available to work nights, weekends, mornings, and holidays as needed.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Retail sales and client-experience background in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, support change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through roleplay and coaching; learn and apply new ideas and concepts; and monitor and assist the Store Manager with associate training and development.
Complete quarterly goalsetting for personal development and provide clear coaching and feedback, using company tools to foster a 360-degree coaching culture.
Communicate effectively in writing and verbally, adapt communication to supervisors, peers, and the team, collaborate effectively, act ethically, and remain calm while deescalating situations.
Manage personal timecards to support payroll accuracy, maintain Tumi University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and execution of event strategies.
Help ensure a consistent, superior client experience.