Associate Manager PT 20-29 hours- Citadel
Tumi•Los Angeles, CA
•$20 - $21
About The Position
The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building strong client relationships and driving sales through outstanding service. The role supports sales and KPI performance, people development, store operations, compliance, visual merchandising, and a consistent, superior client experience. The position is listed as part-time, 20–29 hours, at Citadel. The retail environment emphasizes an entrepreneurial spirit and offers opportunities for growth.
Requirements
- Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
- Value collaboration and be open to feedback.
- Have strong sales and client experience; luxury-market experience is preferred.
- Demonstrate success meeting sales goals and achieving KPIs.
- Be available to work nights, weekends, mornings, and holidays as needed.
- Demonstrate integrity, lead by example, and have strong time-management skills.
- Possess strong written and verbal communication skills.
- Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.
Nice To Haves
- Luxury-market sales and client-experience background.
Responsibilities
- Meet and exceed individual and store baseline sales goals and KPI targets, including conversion, DPT, UPT, and client data capture.
- Plan and prioritize work, demonstrate initiative and strategic thinking, champion change, and complete assigned tasks on time.
- Help train and develop store associates through roleplay and coaching, and assist the Store Manager with associate training and development.
- Complete quarterly personal development goal-setting and contribute to a coaching culture using company tools.
- Communicate effectively with supervisors, peers, and team members; collaborate, promote business goals, adapt to change, and deescalate situations calmly.
- Manage personal timecards for payroll accuracy, maintain TUMI University training, and follow company policies and procedures.
- Ensure the store follows visual guidelines and directives.
- Support excellent client service by using client books and thank-you cards and executing event strategies.
- Deliver a consistent, superior client experience.
Benefits
- Work-life balance
- Training
- Employee discount
- Paid time off
- Employee Assistance Program (EAP)
- 401(k) with company match
- May be eligible to participate in a company incentive program
- Professional training and development initiatives
- Competitive salaries and comprehensive benefits programs
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
