Associate Manager PT 20-29 hours
About The Position
As part of TUMI’s Retail team, the Associate Manager helps create a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role supports store performance, team development, compliance, visual merchandising, and a consistently superior client experience. The ideal candidate is committed to client service and understands or is passionate about the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers opportunities for growth over time.
Requirements
- Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
- Value a collaborative environment and be open to feedback.
- Have strong sales and client-experience skills; luxury-market experience is preferred.
- Demonstrate success meeting sales goals and achieving KPIs.
- Be available to work nights, weekends, mornings, and holidays as needed.
- Demonstrate integrity and lead by example.
- Have strong time-management skills.
- Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to perform job duties.
Nice To Haves
- Retail sales and client-experience background in the luxury market.
Responsibilities
- Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
- Plan and prioritize work, demonstrate strategic thinking and initiative, support effective change, and complete assigned tasks on time.
- Help train and develop associates through roleplay and coaching; assist the Store Manager with associate training and development; and complete quarterly personal-development goal setting.
- Articulate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback.
- Communicate effectively in writing and verbally with managers, peers, and team members; collaborate, demonstrate ethical conduct, promote business goals, adapt to change, and help deescalate situations.
- Manage personal timecards for payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
- Ensure the store follows visual guidelines and directives.
- Promote excellent client service through client books, thank-you cards, and execution of event strategies.
- Help ensure a consistent superior client experience.
Benefits
- Work-life balance
- Training
- Employee discount
- Paid time off
- Employee Assistance Program (EAP)
- 401(k) with company match
- May be eligible to participate in a company incentive program
- Professional training and development initiatives
- Career-growth guidance
- Competitive salaries
- Comprehensive benefits programs
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
