Associate Manager PT 20-29 hours

Samsonite•Huntington Station, NY

About The Position

The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building strong client relationships and driving sales through outstanding service. The role supports an entrepreneurial retail environment focused on increasing sales and key performance indicators, building client awareness, providing world-class service, and growing the brand. The ideal candidate is committed to client service and understands or is passionate about the luxury, travel, fashion, and lifestyle markets. The Associate Manager meets individual and store sales and KPI goals; demonstrates initiative, sound prioritization, strategic thinking, and accountability; and supports the Store Manager with training and developing store associates. The role includes coaching and feedback, effective communication and collaboration, compliance with company policies and training, maintaining accurate personal timecards, and ensuring visual guidelines and client-service practices are followed. This is a part-time position listed as 20–29 hours. Availability for nights, weekends, mornings, and holidays is required as needed.

Requirements

Strong sales and client experience, preferably in the luxury market.
Demonstrated success meeting sales goals and achieving KPIs.
Strong written and verbal communication skills.
Strong time-management skills.
Strong integrity and ability to lead by example.
Ability to collaborate, accept feedback, and adapt to new ideas and change.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Understanding of and genuine passion for the TUMI brand, lifestyle, clients, and product assortment.
Experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, champion change, complete assigned tasks, and meet deadlines.
Teach training content through consistent roleplay and coaching.
Monitor and assist the Store Manager with training and development for store associates.
Complete quarterly goalsetting for personal development.
Clearly articulate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture and provide solution-oriented feedback.
Communicate effectively in writing and verbally with supervisors, peers, and the team; collaborate and adapt flexibly to change.
Demonstrate ethical conduct, promote business goals, and remain calm while deescalating situations.
Manage personal timecards to ensure payroll accuracy and maintain Tumi University Training.
Adhere to company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies.
Ensure a consistent superior client experience.