Associate Manager PT 20-29 hours

Tumi•Edina, MN

1d•$18 - $20

About The Position

The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building strong client relationships and driving sales through outstanding service. The role is suited to someone committed to client service with an understanding of or passion for luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers opportunities for growth as the team increases sales and key performance indicators, builds client awareness, provides world-class service, and grows the brand. The Associate Manager supports store performance, team development, compliance, communication, and visual merchandising. They help train and coach associates, support the Store Manager with associate development, promote a consistent superior client experience, and ensure the store follows company policies and visual guidelines. The position is part-time, listed as 20–29 hours.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success in meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Demonstrate integrity, lead by example, and have strong time-management skills.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to perform job duties.

Nice To Haves

Retail sales and client-experience background in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, champion change, strive for excellence, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through roleplay and coaching; learn and apply new ideas and concepts; assist the Store Manager with training and development for store associates; and complete quarterly personal-development goal setting.
Communicate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback from supervisors, peers, and team members.
Communicate effectively in writing and verbally, adapting communication to supervisors, peers, and team members; act ethically, promote business goals, adapt to change, deescalate situations, and collaborate with the team.
Manage personal timecards for payroll accuracy, maintain TUMI University training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Emphasize client books, thank-you cards, and event strategies to support excellent client service and ensure a consistent superior client experience.