Associate Manager PT 20-29 hours

Tumi•Costa Mesa, CA

21h•$19 - $21

About The Position

The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand, build strong client relationships, and drive sales through outstanding service. The role calls for a commitment to client service and an understanding of or passion for the luxury, travel, fashion, and lifestyle markets. The position contributes to sales growth, KPI performance, client awareness, and world-class service. It supports the Store Manager in training and developing associates, helps uphold visual and service standards, and works collaboratively to promote the store’s business goals.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client experience; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Have strong integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to perform job duties.

Nice To Haves

Retail experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, champion change, and complete assigned tasks and deadlines.
Help train and develop associates through roleplay and coaching, and assist the Store Manager with associate training and development.
Complete quarterly personal development goal-setting and use company tools to support a 360-degree coaching culture.
Communicate strengths, goals, and opportunities clearly; receive and provide feedback; and work toward solutions.
Communicate effectively upward, laterally, and with the team; act ethically; adapt to change; deescalate situations; and collaborate effectively.
Manage personal timecards for payroll accuracy, maintain Tumi University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books, thank-you cards, and event strategies, and ensure a consistent superior client experience.