Associate Manager PT 20-29 hours

Tumi•Allen, TX

6d•$20 - $22

About The Position

The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building client relationships and driving sales through outstanding service. The role calls for commitment to client service and an understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. It contributes to sales growth, KPI performance, client awareness, world-class service, and brand growth. The Associate Manager also supports the Store Manager with associate training and development, coaching, store operations, compliance, and visual merchandising.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Have strong integrity, the ability to lead by example, and strong time-management skills.
Be available to work nights, weekends, mornings, and holidays as needed.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to perform job duties.

Nice To Haves

Strong sales and client-experience background, preferably in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, use strategic thinking, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Teach training content through roleplay and coaching, learn and apply new concepts, and assist the Store Manager with training and development for store associates.
Complete quarterly personal development goal-setting and provide clear coaching and feedback on strengths, goals, and opportunities.
Communicate effectively in writing and verbally with supervisors, peers, and team members; collaborate, promote business goals, adapt to change, and help deescalate situations.
Manage personal timecards for payroll accuracy, maintain TUMI University training, and comply with company policies and procedures.
Ensure the store follows visual guidelines and directives.
Support excellent client service through use of client books and thank-you cards, execution of event strategies, and delivery of a consistent superior client experience.