Associate Manager PT 20-29 hours

Tumi•Short Hills, NJ

4d•$19 - $21

About The Position

As part of TUMI’s retail team, the Associate Manager creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and a strong understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit and offers growth opportunities as the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Associate Manager supports store associate training and development, helps uphold visual standards and company policies, and contributes to a consistent, superior client experience. This is a part-time position listed for 20–29 hours.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback and new ideas.
Have strong sales and client experience; luxury-market experience is preferred.
Demonstrate success in meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Have integrity, the ability to lead by example, and strong time-management skills.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Luxury-market sales and client experience.

Responsibilities

Meet or exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, support change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through roleplay and coaching; learn and apply new ideas and assist the Store Manager with training and developing store associates.
Complete quarterly personal development goal setting and provide clear coaching and feedback using company tools to support a 360-degree coaching culture.
Communicate effectively in writing and verbally with supervisors, peers, and team members; collaborate, promote business goals, adapt to change, and remain calm while deescalating situations.
Conduct job duties ethically and manage personal timecards for payroll accuracy.
Maintain TUMI University training and adhere to company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies.
Ensure a consistent, superior client experience.