Associate Manager PT 20-29 hours

Samsonite•San Antonio, TX

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Associate Manager supports store performance, team training and development, coaching, communication, policy compliance, visual merchandising, and client experience. The position is part-time, with 20–29 hours.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client experience; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Have strong integrity, lead by example, and demonstrate strong time-management skills.
Be flexibly available to work nights, weekends, mornings, and holidays as needed.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Retail sales and client experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through consistent roleplay and coaching.
Monitor and assist the Store Manager with training and development for store associates.
Complete quarterly goalsetting for personal development.
Articulate strengths, goals, and development opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback.
Communicate effectively in writing and verbally with managers, peers, and the team; collaborate effectively; promote business goals; adapt to change; and help deescalate situations.
Manage personal timecards to ensure payroll accuracy, maintain Tumi University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and execution of event strategies, ensuring a consistent superior client experience.