Associate Manager PT 20-29 hours

Tumi•San Antonio, TX

4d•$20 - $22

About The Position

The Associate Manager is part of TUMI’s retail team and helps create a client experience that reflects the brand while building client relationships and driving sales through outstanding service. The role calls for an understanding of, or passion for, luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages initiative and offers opportunities for growth while the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The Associate Manager works toward individual and store sales and KPI goals, supports associate training and development, and helps foster a coaching culture. The position also supports effective communication and teamwork, maintains compliance with company requirements, follows visual merchandising guidance, and helps ensure a consistent, superior client experience. The position is part-time, scheduled for 20–29 hours.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Have flexible availability for nights, weekends, mornings, and holidays as needed.
Demonstrate integrity, lead by example, and have strong time-management skills.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Retail sales and client-experience experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, support change, and take responsibility for performance and assigned tasks.
Help train and develop associates through roleplay and coaching; assist the Store Manager with associate training and development.
Complete quarterly personal development goalsetting and contribute to a 360-degree coaching culture by giving and receiving feedback.
Communicate effectively upward, laterally, and with the team; collaborate, act ethically, and remain calm while de-escalating situations.
Manage personal timecards to support payroll accuracy, maintain Tumi University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through client books, thank-you cards, and event strategies, helping ensure a consistent superior client experience.