Associate Manager PT 20-29 hours

Tumi•Boston, MA

2d•$19 - $21

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand’s ethos, maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. The Associate Manager helps increase sales and key performance indicators, build client awareness, deliver world-class service, and grow the brand. The position also supports store associate training and development, helps ensure compliance with company policies, and maintains visual standards and a consistent superior client experience.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client experience; luxury-market experience is preferred.
Demonstrate success in meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Have strong written and verbal communication skills.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Retail experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, and champion change effectively.
Take responsibility for performance, complete assigned tasks, and meet deadlines.
Help train and develop store associates through roleplay, coaching, and support for the Store Manager’s training and development efforts.
Complete quarterly personal development goal setting.
Provide clear coaching and feedback, use company tools to support a 360-degree coaching culture, and remain open to feedback.
Communicate effectively with supervisors, peers, and team members, collaborate effectively, and remain calm while de-escalating situations.
Demonstrate ethical conduct and promote the organization’s business goals while adapting flexibly to change.
Manage personal timecards to ensure payroll accuracy.
Maintain TUMI University Training and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Support excellent client service through client books, thank-you cards, and event strategies.
Ensure a consistent superior client experience.