Associate Manager PT 20-29 hours

Samsonite•Boston, MA

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit, with opportunities to contribute to sales growth, KPI performance, client awareness, world-class service, and brand growth. The Associate Manager supports store performance and team development by meeting individual and store sales and KPI goals, helping train and coach associates, communicating effectively, and ensuring compliance with company policies. The position also supports visual merchandising and a consistent, superior client experience.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Have strong integrity and the ability to lead by example.
Have strong time-management skills.
Be available to work nights, weekends, mornings, and holidays as needed.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Retail experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, champion change effectively, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help train and develop associates through roleplay and coaching, and assist the Store Manager with associate training and development.
Complete quarterly personal-development goal setting.
Clearly communicate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback.
Communicate effectively with supervisors, peers, and team members; collaborate; conduct work ethically; adapt to change; and help deescalate situations calmly.
Manage personal timecards to ensure payroll accuracy, maintain TUMI University training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and execution of event strategies.
Help ensure a consistent, superior client experience.