Associate Manager PT 20-29 hours

Samsonite•Edina, MN

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand ethos, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages an entrepreneurial spirit, with opportunities to contribute to sales growth, KPI performance, client awareness, world-class service, and brand growth. The Associate Manager helps develop store associates through training, roleplay, coaching, and feedback, and assists the Store Manager with training and development. The role also supports sales and KPI goals, maintains compliance with company policies and training requirements, and helps ensure the store follows visual merchandising guidelines and delivers a consistent, superior client experience.

Requirements

Strong sales and client experience; luxury-market experience is preferred.
Demonstrated success meeting sales goals and achieving KPIs.
Strong written and verbal communication skills.
Strong time-management skills.
Strong integrity and ability to lead by example.
Ability to remain calm and deescalate situations.
Openness to feedback and a collaborative approach.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Ability to stand, move around the store, lift and push boxes weighing 30 pounds, and use a ladder to perform job duties.
Understanding of and genuine passion for the TUMI brand, its lifestyle, clients, and product assortment.

Nice To Haves

Strong sales and client experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, show initiative and strategic thinking, champion change effectively, and complete assigned tasks and deadlines.
Help train and develop others through consistent roleplay and coaching; assist the Store Manager with associate training and development.
Complete quarterly personal development goalsetting and articulate strengths, goals, and development opportunities.
Use company tools to support a 360-degree coaching culture and remain open to feedback from supervisors, peers, and team members.
Communicate effectively in writing and verbally, adapting communication upward, laterally, and with the team.
Demonstrate ethical conduct, promote organizational business goals, adapt to change, deescalate situations, and collaborate effectively with the team.
Manage personal timecards to ensure payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through client books, thank-you cards, and event strategies, and ensure a consistent superior client experience.