Associate Manager

JCrew • Austin, TX

1d

About The Position

As an Associate Manager, you are a key member of the leadership team and help ensure store profitability by building genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to maximize team performance. You own a designated area of the business while stepping into other roles as needed to maintain operational excellence. You collaborate with the Store Director and management team to support business results, develop associates, foster a collaborative work environment, and deliver excellent customer service.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passion for supporting the brand, customers, and teams.
• Current knowledge of fashion trends and industry developments.
• Teamwork, flexibility, and courtesy when executing tasks.
• Ability to champion new ideas and navigate uncertainty, with strong problem-solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner, contributing to all aspects of the brand while maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and associate development.
• Partner with the Store Director and management team to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into various sales-floor roles when needed.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed