Associate Manager, Outbound Operations (Interim)

Kendra Scott•Austin, TX

14d

About The Position

The Associate Manager, Outbound Operations (Interim) oversees day-to-day outbound fulfillment operations within the Distribution Center. Reporting to the Manager of Outbound Operations, the role leads Floor Assistants and 15–30 Associates to ensure orders are processed accurately, efficiently, and in alignment with service level expectations. It supports operational performance through labor management, team development, and continuous process improvement in a high-volume fulfillment environment.

Requirements

Strong leadership and coaching skills, with the ability to motivate teams in a fast-paced operational environment.
Ability to analyze operational data and translate insights into actionable improvements.
Experience managing performance metrics and driving team productivity.
Proficiency in Excel and familiarity with warehouse management systems (WMS), ERP platforms, or other warehouse technologies.
Strong organizational and time-management skills, with the ability to manage multiple priorities.
Excellent communication and collaboration skills across multiple levels of the organization.
Demonstrated problem-solving skills and a proactive, solution-oriented mindset.
At least 2 years of supervisory or leadership experience, preferably in distribution, retail, or service industries, or an equivalent combination of education and experience.
Experience working in a high-volume fulfillment or distribution environment.
Ability to stand and walk for extended periods and lift up to 50 lbs.

Nice To Haves

Bachelor’s degree preferred.
Bilingual in Spanish.
A growth mindset and strong desire to learn, improve, and embrace new ideas.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Lead, coach, and develop a team of Floor Assistants and 15–30 Associates.
Communicate daily priorities, performance expectations, and operational goals.
Conduct regular touchpoints, coaching conversations, and performance evaluations with direct reports.
Support hiring, onboarding, and training to ensure appropriate staffing during peak and non-peak periods.
Foster a positive, collaborative team environment that encourages growth, accountability, and continuous improvement.
Promote and maintain a safe work environment by ensuring compliance with safety procedures and proactively identifying risk areas.
Oversee daily outbound fulfillment operations to ensure orders are processed and shipped within established service level agreements.
Monitor and analyze productivity metrics to identify trends and drive operational improvements.
Allocate labor and adjust staffing priorities based on workload and operational demands.
Track incoming workload and collaborate with leadership to determine effective fulfillment strategies.
Ensure adherence to packaging, quality, and shipping standards to maintain order accuracy and customer satisfaction.
Identify process improvement opportunities and implement solutions that increase productivity and reduce operational costs.
Partner cross-functionally with internal teams to support operational initiatives and continuous improvement efforts.