Associate Manager, Outbound Operations (Interim)

Kendra Scott•Austin, TX

12d

About The Position

The Associate Manager, Outbound Operations (Interim) oversees day-to-day outbound fulfillment operations within Kendra Scott’s Distribution Center. Reporting to the Manager of Outbound Operations, the role leads Floor Assistants and Associates to ensure orders are processed accurately, efficiently, and in line with service-level expectations. It contributes to operational performance through labor management, team development, and continuous process improvement in a high-volume fulfillment environment. The role leads and develops team members, communicates priorities and performance expectations, supports staffing and training, and promotes a safe, collaborative workplace. It also oversees outbound fulfillment processes, monitors productivity metrics, allocates labor according to workload, ensures packaging and shipping standards, and works with internal teams to improve operations.

Requirements

At least 2 years of supervisory or leadership experience, preferably in distribution, retail, or service industries, or an equivalent combination of education and experience.
Experience working in a high-volume fulfillment or distribution environment.
Strong leadership and coaching skills, including the ability to motivate teams in a fast-paced operational environment.
Ability to analyze operational data and translate insights into actionable improvements.
Experience managing performance metrics and driving team productivity.
Proficiency in Excel and familiarity with warehouse management systems (WMS), ERP platforms, or other warehouse technologies.
Strong organizational and time-management skills, with the ability to manage multiple priorities.
Excellent communication and collaboration skills across multiple levels of the organization.
Demonstrated problem-solving skills and a proactive, solution-oriented mindset.
Ability to stand and walk for extended periods and lift up to 50 lbs.

Nice To Haves

Bachelor’s degree preferred.
Bilingual in Spanish is a plus.
A growth mindset and strong desire to learn, improve, and embrace new ideas.
Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Lead, coach, and develop Floor Assistants and 15–30 Associates in a high-volume distribution environment.
Communicate daily priorities, performance expectations, and operational goals to the team.
Conduct regular touchpoints, coaching conversations, and performance evaluations with direct reports.
Support hiring, onboarding, and training to maintain appropriate staffing during peak and non-peak periods.
Foster a positive, collaborative team environment that encourages growth, accountability, and continuous improvement.
Maintain a safe work environment by ensuring compliance with safety procedures and proactively identifying risk areas.
Oversee daily outbound fulfillment operations to ensure orders are processed and shipped within established service-level agreements.
Monitor and analyze productivity metrics to identify trends and drive operational improvements.
Allocate labor and adjust staffing priorities based on workload and operational demands.
Track incoming workload and collaborate with leadership to determine effective fulfillment strategies.
Ensure adherence to packaging, quality, and shipping standards to maintain order accuracy and customer satisfaction.
Identify process improvement opportunities and implement solutions to increase productivity and reduce operational costs.
Partner cross-functionally with internal teams to support operational initiatives and continuous improvement efforts.