Interim Sales Operations Manager

OSEA

12d•$80,000 - $100,000

About The Position

OSEA is seeking a contract professional to provide leave coverage for its Wholesale operations, with the role expected to run approximately November 2026 through May 2027 and availability required through June 2027. The posting describes the position as Senior Manager, Wholesale Operations (Contract), stepping into an established role to maintain continuity across wholesale account and SKU setup, retailer systems, order and inventory management, and cross-functional execution with retail partners including Ulta, Nordstrom, specialty accounts, and international accounts. The role serves as a day-to-day liaison across Wholesale, Operations & Fulfillment, Finance, and Trade/Brand Marketing. It owns retailer and product setup, wholesale process and project management, retailer portals and content, order management, compliance coordination, special projects, vendor/tool charge reconciliation, and operational troubleshooting. The successful candidate should be able to ramp quickly, work independently, manage a full workload, and maintain current trackers, SOPs, and open-item logs for a seamless transition back after the leave coverage. OSEA is a female-founded skincare company, founded in 1996, with roots in California, a distributed workforce, and an office in Venice, California. Its mission is to create clean, clinically proven skincare powered by the sea and effective, results-driven skincare that is safe for the planet and humankind.

Requirements

At least 3 years of experience in account management, retail operations, or sales support, preferably in beauty, personal care, or CPG.
Ability to ramp quickly and operate independently with minimal training.
Direct experience with major beauty retailers such as Ulta, Nordstrom, or Sephora, including vendor portals, item setup, and compliance requirements.
Working knowledge of EDI, ERP systems, and Shopify B2B.
Demonstrated ability to manage detailed timelines and complex cross-functional workflows with exceptional attention to detail.
Strong written and verbal communication skills, including the ability to manage daily retailer conversations and cross-functional coordination.
Analytical skills, including maintaining revenue and forecast trackers, interpreting sales and inventory performance, and identifying executional opportunities or risks.
Strong experience with Excel or Google Sheets, PowerPoint or Google Slides, Google Suite, and Asana.
Experience using AI tools to improve workflows, or a strong willingness to learn.
Highly organized, proactive, resourceful, and solutions-oriented approach.
Comfort operating in a fast-paced, growth-oriented environment.
Ability to work within a 9 a.m.–6 p.m. US Pacific–Eastern time zone schedule.
Availability to start by early November 2026 for knowledge transfer and commit through June 2027.

Nice To Haves

Prior contract or leave-coverage experience.
Experience with SPS Commerce.
Experience with NetSuite.
Experience with product content syndication platforms such as Syndigo.
Experience with PowerBI.

Responsibilities

Serve as the primary day-to-day liaison across Wholesale, Operations & Fulfillment, Finance, and Trade/Brand Marketing, facilitating proactive communication, identifying gaps, aligning priorities, and supporting cross-functional decisions.
Manage wholesale product lifecycle changes, including launches, positioning changes, reformulations, name changes, discontinuations, and price changes; own timelines, task tracking in Asana, and internal and external communications.
Lead commercial setup for new accounts and SKUs, including retail and non-sell items, new account setup in NetSuite and Shopify in partnership with New Business, and accurate item data across retail partners.
Own retailer portals and systems, including SPS Commerce, Novi, Syndigo, Provenance, and Intertrade; maintain access, data accuracy, and compliance with retailer requirements.
Partner with Trade Marketing and Account Managers to set up and update retailer product detail pages, and manage the Canto wholesale asset portal to keep retail partner content current and on-spec.
Oversee end-to-end order management, identifying and resolving risks related to order accuracy, fulfillment timing, and inventory constraints; communicate out-of-stock and back-in-stock updates, manage delivery changes, and resolve Ulta OFR adjustments when SKUs are removed from purchase orders.
Resolve EDI and SPS item errors and maintain retailer cross-references in partnership with Operations.
Create and set up Wholesale GWP SKUs according to established SOPs, including intake, COGS, and SKU tracking; coordinate sampling and newness sample sendouts ahead of bulk inventory.
Liaise on retailer sustainability and compliance programs, including Ulta Conscious Beauty, Grove, and MECCA; coordinate WERCs, Novi requests, and SDS/MSDS documentation with Product Development and Sustainability teams.
Lead special projects such as subscription box programs, corporate gifting and bulk orders, and Wholesale Shopify portal updates.
Monitor ratings and reviews across retail partners, including Bazaarvoice and PowerReviews/Ulta exports, and share insights with Account Managers and Marketing.
Manage recurring Wholesale vendor and tool charges and reconcile them in partnership with Finance.
Identify and troubleshoot operational and executional issues, lead cross-functional solutions, document SOPs, and use AI tools to develop scalable, efficient workflows.
Build trust-based relationships with internal and retail partners and serve as a reliable, solutions-oriented point of contact.
Complete structured knowledge transfer before the leave begins and keep trackers, SOPs, and open-item logs current to support a seamless transition back at the end of the engagement.