Interim Housing Manager

HOUSING FORWARD • Oak Park, IL

6d • $48,000 - $50,000

About The Position

Under the direction of the Director of Emergency Services, the Interim Housing Manager ensures the Interim Housing program meets clients’ needs, supports their progress toward successful exits into housing, and addresses behavior issues to protect the health and safety of clients, staff, community members, building occupants, and neighbors. The role oversees client services and behavior management, staff supervision, program operations and administration, and Coordinated Entry responsibilities. The manager also works collaboratively across agency departments and with community partners, participates in management and agency activities, and performs other duties as assigned.

Requirements

• Bachelor’s degree and a minimum of three years of experience in social services.
• Demonstrated ability to work as a team leader.
• Demonstrated organizational skills.
• Skills or experience in crisis intervention, mental health and substance abuse recognition, employment readiness, and accessing supportive services.
• Consistent, reliable, and team-oriented.
• Strong written and oral communication skills.
• Ability to manage multiple responsibilities.

Nice To Haves

• MSW-related master’s degree preferred.

Responsibilities

• Conduct new client orientation meetings.
• Meet with clients and case managers in Week 5 to review housing plans and target exit dates, and every 90 days thereafter to check progress.
• Review clients who are not progressing on their housing plans with the Director and determine an appropriate response and follow-through.
• Conduct case conferences regarding upcoming client move-outs, move-ins, behavior concerns, and incident reports.
• Meet with clients and case managers to address unresolved room-inspection issues, repeated incident reports, and incidents involving physical altercations.
• Develop and oversee client group programming, including life-skills groups.
• Participate in interviews and onboarding for new staff, interns, and volunteers.
• Conduct annual reviews of direct reports.
• Participate in preparation for program audits and site visits.
• Promote timely, high-quality information sharing among team members, encourage open discussion, and help remove obstacles and provide needed resources.
• Work with the Program Associate to ensure meals and other basic supplies are provided to clients.
• Work with the Facilities Manager to ensure facilities meet client needs and to address issues in client rooms and shared areas.
• Ensure client data is entered into HMIS promptly and assist others with timely submissions where appropriate.
• Work with the Data Management Team, as directed by the Director of Interim Housing, to gather report data and ensure departmental statistics are accurate.
• Communicate with staff from other departments to support smooth client transitions between programs.
• Work with the Coordinated Entry Dedicated Assessor to ensure key HMIS metrics are complete and accurate so clients can be assessed promptly and considered for eligible housing resources.
• Supervise staff responsible for making necessary, timely, and accurate HMIS updates.
• Coordinate with the Coordinated Entry Dedicated Assessor and monitor staff completing client documentation for housing processes.
• Work with the System Performance Team and Coordinated Entry Dedicated Assessor to understand, use, and update Homeless Client List referrals and client progress trackers in SharePoint.
• Provide support and assistance as needed as part of the team, and follow agency policies and procedures for obtaining information and providing client services.
• Participate in management meetings, staff training, client activities, community meetings, agency events, all-staff and leadership meetings, community education and outreach, professional training, and assigned networking meetings.
• Meet regularly with the Director of Emergency Services for supervision.
• Represent the agency professionally and ethically in meetings with area agencies, funding bodies, donors, and other professionals.
• Maintain a team approach with agency staff and staff of other organizations collaborating on shared programs or grants.
• Perform other duties as assigned.

Benefits

• Paid vacation, sick, personal, and holiday days off.
• Employer pays 100%–90% of employee medical coverage.
• Employer pays 72%–75% of employee dental coverage.
• Employer pays 51% of employee vision coverage.
• Employer pays 100% of an age-based $50,000 life insurance policy for the employee.
• MyStrength coverage paid 100% for the employee and family.
• 403(b) retirement plan available immediately, with employer matching the first 3% after 12 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager