Interim Housing Program Manager - North Hollywood

JOYOUS VENTURES LLC•Los Angeles, CA

6d•$70,000 - $72,800

About The Position

Joyous Ventures is seeking a dedicated and experienced Program Manager to lead operations at an interim housing facility serving justice-involved individuals experiencing homelessness. The role is central to ensuring high-quality service delivery, staff coordination, and compliance with funder and regulatory standards. The ideal candidate is a strategic leader committed to trauma-informed care, equity, dignity, and community healing. Joyous Ventures’ Social Services Team supports people experiencing homelessness or crisis by helping them navigate resources and access comprehensive care. Services include healthcare and behavioral health linkages, benefits enrollment guidance, on-site counseling and support, life skills development, community reintegration, transportation and accompaniment, and support toward long-term housing stability.

Requirements

At least 1 year of experience in program management, housing services, or work with justice-involved populations.
Strong leadership, communication, and conflict resolution skills.
Ability to manage crisis situations with composure and empathy.
Commitment to trauma-informed care and harm reduction principles.
Willingness to be on-call and work flexible hours as needed.

Nice To Haves

Bachelor’s degree in Social Work, Public Administration, or a related field preferred.
Familiarity with DHS, JCOD, ODR, and HMIS systems preferred.

Responsibilities

Oversee daily operations, including staff supervision, scheduling, and resource allocation.
Recruit, train, and onboard staff and volunteers.
Conduct performance evaluations and facilitate ongoing professional development.
Lead or delegate weekly staff meetings, daily huddles, and shift exchanges.
Promote a collaborative, respectful, and mission-aligned work culture.
Ensure programs meet participants’ diverse needs and align with organizational goals.
Maintain accurate records and prepare timely reports on program activities and outcomes.
Coordinate educational, vocational, and recreational programming tailored to participant needs.
Provide direct support, including intake assessments, case management, and crisis intervention.
Partner with external service providers to connect participants to healthcare, education, and employment.
Advocate for equitable access to services, especially healthcare and behavioral health.
Conduct regular chart audits of CHAMP, HMIS, CMS, MedCall, and program files, with support from the Compliance Coordinator.
Ensure charts meet standards set by DHS, JCOD, ODR, and Joyous Ventures.
Confirm participants receive care as outlined by funders and organizational protocols.
Submit required weekly and monthly reports accurately and on time.
Provide 24/7 on-call crisis intervention and de-escalation support.
Attend staff meetings, supervision sessions, case conferences, and required trainings.
Ensure full compliance with regulatory and organizational policies.
Perform other duties as assigned to support facility success.