Assistant Program Manager - Interim

Hope The Mission•Northridge, CA

About The Position

Hope the Mission’s mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Interim Housing programs provide critical support in a fast-paced environment. The Assistant Program Manager helps ensure consistent, reliable daily operations and typically provides leadership and presence during swing-shift hours. Under the supervision of the Program Manager, this role supports staff, enforces program rules and contracts, maintains safety and site standards, and takes the lead when the Program Manager is away. The position balances operational and personnel responsibilities, including records, compliance, and safety, while supporting staff and participants through challenging situations. The Assistant Program Manager helps ensure the program reflects Hope the Mission’s commitment to trauma-informed care, harm reduction, and Housing First principles across shifts and interactions. The position is scheduled Tuesday through Saturday on a swing/overnight shift. It requires travel for up to 25% of working hours and a valid California driver’s license, reliable transportation, and proof of vehicle insurance. Employment is contingent on applicable background screening and passing pre-employment and ongoing drug and alcohol screenings. CPR/First Aid and Food Handlers certifications are required. Employees must maintain legal authorization to work in the United States and comply with company policies and HIPAA standards.

Requirements

Bachelor’s degree in social sciences or a closely related field, or an equivalent combination of experience and education amounting to two years that provides the required knowledge, skills, and abilities.
Two to three years of housing- and homelessness-program-related experience.
Two years of supervisory or management-level experience.
Demonstrated commitment to addressing homelessness and related systemic issues, including poverty, housing instability, and access to services.
Ability to lead with integrity and uphold the organization’s mission, values, and service philosophy.
Strong written and verbal communication skills to engage effectively with participants, staff, and community partners.
Working knowledge of Motivational Interviewing, Harm Reduction, Housing First, and Trauma-Informed Care.
Staff supervision, coaching, and performance management skills.
Knowledge of supportive-services program development and implementation in human-services environments.
Ability to cultivate and maintain collaborative relationships with community-based organizations and external service providers.
Strong interpersonal skills, emotional intelligence, emotional resilience, and sensitivity toward individuals experiencing hardship.
Understanding of contract compliance, program accountability, and outcomes measurement practices.
Computer and digital literacy; Microsoft Office Suite and HMIS familiarity are specified, with HMIS preferred.
Successful completion of background checks required for the worksite.
Pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
For roles requiring driving, an acceptable driving record meeting HTM’s commercial insurance criteria, a valid California driver’s license, and proof of vehicle insurance coverage.
Maintain proof of legal authorization to work in the United States.
Comply with company policies, including safety, confidentiality, conduct, and HIPAA standards.
CPR/First Aid certification.
Food Handlers certification.
Reliable transportation and proof of vehicle insurance coverage.
Ability to travel 25% of working hours.
Ability to meet the role’s physical demands, including walking, climbing stairs, standing, bending, squatting, kneeling, twisting, reaching, handling and moving objects, and lifting up to 25 pounds.
Ability to drive vehicles in and around Los Angeles County and enter buildings that may require climbing stairs.
Ability to communicate and exchange information by spoken and written word, perform visual administrative and clerical tasks, and complete required forms in personal writing.

Nice To Haves

Spanish language skills; preferred but not required.
HMIS familiarity; preferred.

Responsibilities

Support program leadership in maintaining operations, documentation, and compliance.
Assist the Program Manager in monitoring program goals and performance targets.
Review program logs, records, and participant files for complete documentation, and notify the Program Manager of missing documentation or compliance concerns.
Maintain participant files, exit documentation, required reports, and compliance documentation, including monthly OSHA forms.
Support follow-up on incident reports and participant grievances.
Reinforce program expectations and provide day-to-day staff guidance and support as directed by program leadership.
Assist in coordinating and participating in staff training sessions; help orient staff on program procedures, safety protocols, and security systems.
Monitor shift reports and share concerns with the Program Manager.
Assist staff in providing services and responding to participant needs.
Help address participant concerns, conflicts, and complaints using de-escalation techniques.
Model Housing First, harm reduction, and trauma-informed care practices and support staff in adopting and practicing them.
Help coordinate referrals to outside services, including emergency support resources when needed.
Help maintain a safe, clean, and functional facility; conduct routine checks of bathrooms, common areas, and participant living spaces.
Report maintenance issues and safety concerns to the Program Manager.
Monitor medication storage areas and review logs.
Assist with coordinating monthly safety and fire drills.
Track program supply inventory and submit supply requests when needed; organize linen, clothing, and supply storage areas.
Support coordination of resident chores and site upkeep.
Maintain communication with service providers and community partners as directed.
Attend meetings, case conferences, trainings, and community meetings as requested.
Assist with shift coverage when staffing shortages occur.
Support program events, volunteer activities, or fundraising efforts when requested.
Work with security personnel to support a safe environment for participants and staff.
Follow organizational policies regarding attendance, professional conduct, and departmental policies.
Perform other program- and site-related duties as assigned.