Program Manager, Housing

Abode•San Mateo, CA

6d•$75,000 - $90,000•Onsite

About The Position

Abode Services is seeking a Program Manager to oversee housing programs serving homeless individuals and families in San Mateo County. The role provides leadership for program delivery, housing services, community partnerships, and coordination with case management partners. It also oversees large public contracts, budgets, reporting, housing inventory, landlord and property-manager relationships, and participant outcomes. The Program Manager develops and monitors rental housing programs, supervises housing staff, coordinates with county and city departments, and represents Abode in collaborative meetings. The position is responsible for contract compliance and reporting across multiple programs and funding streams, including financial reviews, budgets, projections, chart audits, invoicing coordination, and funder relationships. It also ensures compliance with Fair Housing rules, contract requirements, and eviction procedures, and maintains program data in HMIS and other relevant systems. This is a full-time, 40-hour-per-week, on-site position in San Mateo, California. The role may require evening and weekend hours as needed. The annual salary is $75,000–$90,000.

Requirements

Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field.
At least 2 years of professional experience in social work, psychology, or a related field, including demonstrated experience in rental housing programs for low-income or special-needs households.
At least 2 years of experience managing complex contracts in excess of $1 million.
Experience designing and operating effective programs, including developing, implementing, and enforcing policies and procedures.
Use of a personal vehicle and a valid California driver’s license, current auto insurance, and a clean DMV record.
Basic knowledge and understanding of applicable federal, state, and local laws.
Ability to work a flexible schedule, including evenings and weekends as needed.
Excellent verbal and written communication, organizational, and time-management skills.
Strong analytical and problem-solving skills and meticulous attention to detail.
Considerable knowledge of housing programs, including tenant-based rental assistance, master leasing, Fair Housing principles, tenant rights and responsibilities, and crisis prevention and management.
Administrative skills to support staff with fiscal and programmatic files, develop and review reports and invoices, and perform tasks supporting regulatory compliance.
Ability to work independently and collaboratively with teams.
Ability to understand and adapt existing programs in response to policy and regulatory changes.
Proficiency with Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Strong communication skills, emotional intelligence, and cultural humility, with a track record of building and maintaining effective relationships with diverse internal and external contacts.

Responsibilities

Provide leadership and direction to Abode Services programs under the housing-program umbrella.
Manage multiple housing programs and build, sustain, and grow relationships with community partners to provide appropriate housing for participants.
Serve as the primary liaison with county and city departments and partners.
Supervise Housing Services Coordinators, Housing Specialists, and other staff as program needs require.
Develop, implement, and monitor housing rental programs for homeless households.
Supervise and maintain the inventory of affordable, appropriate housing units secured through participants’ direct lease contracts with landlords.
Participate on the County Housing Team, including attending management meetings, developing housing plans, reviewing budgets, and establishing rental-subsidy program policies and procedures.
Assist landlords or service staff with conflict resolution, as appropriate.
Manage contract compliance, reporting, and monitoring for multiple programs and funding streams, including financial reviews, budgets, projections, chart audits, and funder relationships.
Ensure compliance with Fair Housing rules and regulations, contract requirements, and eviction procedures.
Prepare and review monthly, quarterly, and annual reports covering rent, subsidies, participant counts, occupancy, demographics, eligibility, and socioeconomic data.
Review monthly rent reports, and monitor and maintain monthly subsidy-balance tracking and projections.
Work with the finance team to ensure accurate county invoicing.
Work with funding agencies to provide required information and implement monitoring procedures that support proper data collection and reimbursement.
Represent Abode housing programs at meetings with the County Social Services Agency, service providers, and city stakeholders.
Submit data in HMIS and other relevant systems.
Perform other duties as assigned.