Program Manager, Housing

Abode•San Mateo, CA

6d•Onsite

About The Position

Abode is seeking a Program Manager to oversee housing programs serving homeless individuals and families in San Mateo County. The role provides leadership and direction for program delivery, including housing services, coordination with case management partners, relationships with community partners, housing inventory, landlords and property managers, and successful outcomes for participants. The Program Manager serves as the primary liaison with County and City departments and partners, and represents Abode’s housing programs in collaborative meetings. The position supervises Housing Services Coordinators, Housing Specialists, and other staff as required. It oversees housing rental programs and affordable housing units secured through participants’ direct lease contracts. The role also manages compliance, reporting, budgets, projections, contracts, funding relationships, invoicing coordination, data submissions, and adherence to Fair Housing requirements, contract terms, and eviction procedures. The position is based on-site at Abode’s San Mateo County Office in San Mateo, California. It is full-time, 40 hours per week, and may require evening and weekend work as needed. The listed annual salary is $75,000–$90,000.

Requirements

Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field.
Two years of professional experience in social work, psychology, or a related field.
Demonstrated experience in rental housing programs for low-income households with special needs.
Two years of experience managing complex contracts in excess of $1 million.
Experience designing and operating effective programs, including developing, implementing, and enforcing policies and procedures.
Use of a personal vehicle and proof of a valid California Driver’s License and current auto insurance, with a clean DMV record.
Basic knowledge and understanding of applicable federal, state, and local laws.
Ability to work evening and weekend hours as needed.
Excellent verbal and written communication, organizational, and time-management skills.
Strong analytical and problem-solving skills and meticulous attention to detail.
Considerable knowledge of housing programs, including tenant-based rental assistance, master leasing, fair housing principles, tenant rights and responsibilities, and crisis prevention and management.
Administrative experience supporting staff with fiscal and programmatic files, developing and reviewing reports and invoices, and other regulatory-compliance tasks.
Ability to work independently and collaboratively with teams.
Ability to understand and adapt existing programs to policy and regulatory changes.
Proficiency with Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Strong communication skills, emotional intelligence, and cultural humility, with a proven ability to build and maintain effective relationships with diverse internal and external contacts.

Responsibilities

Provide leadership and direction to Abode Services programs under the housing-program umbrella.
Manage multiple housing programs and build, sustain, and grow relationships with community partners to secure appropriate housing for participants.
Serve as the primary liaison with County and City departments and partners.
Supervise Housing Services Coordinators, Housing Specialists, and other staff as required.
Develop, implement, and monitor housing rental programs for homeless households.
Supervise and maintain the inventory of affordable, appropriate housing units secured through participants’ direct lease contracts with landlords.
Participate in the County Housing Team, including attending management meetings, developing housing plans, reviewing budgets, and establishing policies and procedures for rental subsidy programs.
Assist landlords and service staff with conflict resolution, as appropriate.
Manage contract compliance, reporting, and monitoring for multiple programs and funding streams, including financial reviews, budgets, projections, chart audits, and funder relationships.
Ensure compliance with Fair Housing rules and regulations, contract requirements, and eviction procedures.
Prepare and review monthly, quarterly, and annual reports, including rent, subsidy and participant amounts, occupancy rates, participant demographics, eligibility, and socioeconomic data.
Review monthly rent reports for accuracy and monitor and maintain monthly subsidy balance tracking and projection reports.
Work with the finance team to ensure accurate invoicing to the county.
Work with funding agencies to provide required information and establish implementation and monitoring procedures for proper data collection and reimbursement.
Represent Abode Services’ housing programs at meetings with County Social Services Agency, collaborative service providers, and City stakeholders.
Submit data in HMIS and other relevant systems.
Perform other duties as assigned.