Associate Manager of Operations

Uber Freight•Rogers, AR

7d•Hybrid

About The Position

At Uber Freight, the Associate Manager of Operations leads the day-to-day execution and performance of a dedicated account operations team at the Center of Excellence in Rogers, Arkansas. The role owns the tactical playbook, drives continuous improvement, and manages a team of dedicated Logistics Specialists. It requires leadership, problem-solving, self-governance, and customer relationship management, with close collaboration across internal operations teams, dedicated carrier managers, and client stakeholders to support service excellence and operational efficiency. The position is hybrid, with two days remote and three days in-office, and follows standard business hours of 7:30 AM–4:30/5:00 PM. During peak surge seasons, higher volumes may require longer days and occasional weekend or after-hours support.

Requirements

High school diploma or equivalent.
At least 5 years of relevant transportation, logistics, or supply chain experience.
At least 3 years of leadership experience.
Proficiency with Transportation Management Systems (TMS).
Proficiency in Microsoft Office Suite and Google Workspace applications.
Strong self-motivation, organization, time management, and self-governance skills.

Nice To Haves

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Previous experience supporting large-scale CPG manufacturing supply chains.
Familiarity with major transportation modalities, including Intermodal, Truckload, LTL, and Rail, as well as Dock Scheduler.
Working knowledge of specialized reporting and logistics tools.
Strengths in analytical problem-solving, process optimization, and customer relationship management.

Responsibilities

Lead daily transportation operations for the dedicated account by executing the tactical playbook and working self-sufficiently.
Ensure load coverage, 95% on-time service, dray team load building, and delivery updates are completed accurately and on time.
Monitor team performance and hold team members accountable for service expectations, operational execution, and company policies.
Train, coach, and develop team members through regular one-on-ones, performance reviews, mentoring, and ongoing feedback, while encouraging team morale.
Maintain strong relationships with client stakeholders, dedicated carrier managers, 3PL teams, and internal partners through proactive communication and issue resolution.
Identify, communicate, and resolve issues related to service, process execution, customer satisfaction, and operational performance.
Review payment processing and collaborate with Accounts Payable and OS&D teams to ensure timely approvals and execution.
Develop, maintain, and improve daily and weekly reporting and documentation so operational processes are roadmapped, repeatable, and transparent.
Identify opportunities to reduce customer costs and operational waste.
Use transportation and reporting systems and tools to support daily execution and continuous improvement.