Associate Commissioner of Operations

City of New York•Queens, NY

About The Position

The New York City Department of Correction (DOC) seeks an Associate Commissioner of Operations to create and oversee a project management unit focused on planning and implementing the Remediation Action Plan (RAP). The role supports implementation of Nunez Court Orders in partnership with the Nunez Manager and Nunez Compliance Unit. The Associate Commissioner serves as a senior advisor to the Senior Deputy Commissioner (SDC), represents the SDC when designated, and leads strategic initiatives, cross-agency coordination, operational assessments, and executive reporting. DOC maintains a safe and secure environment for employees, visitors, volunteers, and people in its custody, and operates facilities and court commands across New York City's five boroughs. Its workforce includes more than 7,500 professionals. The agency participates in criminal justice reforms intended to move the City toward a smaller jail system while maintaining public safety and supporting successful community re-entry for people in custody. Candidates must meet one of the listed qualification pathways: a relevant master's degree and three years of qualifying experience, including at least 18 months in an administrative, managerial, executive, or supervisory capacity; a bachelor's degree and five years of qualifying experience, including at least 18 months in such a capacity; or a high school diploma or equivalent and nine years of qualifying, progressively responsible full-time experience, including 18 months in an administrative, managerial, executive, or supervisory capacity.

Requirements

Master's degree from an accredited college in Public Administration, Personnel Administration, Business Administration, Human Services, Criminal Justice, Political Science, Psychology, or a related field, plus three years of qualifying experience, including at least 18 months in an administrative, managerial, executive, or supervisory capacity; or
Bachelor's degree from an accredited college plus five years of qualifying experience, including at least 18 months in an administrative, managerial, executive, or supervisory capacity; or
Four-year high school diploma or educational equivalent plus nine years of qualifying, full-time, progressively responsible experience, including 18 months in an administrative, managerial, executive, or supervisory capacity.

Responsibilities

Serve as a senior advisor to the Senior Deputy Commissioner on strategic, operational, administrative, and policy initiatives, providing recommendations for executive decision-making.
Represent the Senior Deputy Commissioner at executive meetings, interagency discussions, working groups, and other official engagements when designated.
Create and manage a new Remediation Action Plan project management unit, directing major strategic initiatives and complex intra-agency projects from planning through implementation.
Lead planning, coordination, implementation, and monitoring of activities associated with the Remediation Action Plan, ensuring accountability for milestones, deliverables, and timelines.
Develop and maintain project management frameworks, performance monitoring tools, and executive reporting systems to track progress, identify risks, and ensure accountability.
Establish and lead cross-functional working groups, task forces, and executive committees to address operational challenges and advance departmental priorities.
Lead special operational assessments and organizational improvement initiatives to identify opportunities to streamline processes, strengthen management systems, improve efficiency, and enhance service delivery.
Monitor strategic initiatives, identify implementation challenges, and collaborate with agency leadership and stakeholders to develop solutions and sustain progress toward objectives.
Prepare executive briefings, progress reports, presentations, and recommendations for executive leadership to support decision-making and communicate progress.
Coordinate work across the Remediation Management and Nunez Monitoring teams.
Lead special projects, assignments, and other related duties as directed by the Senior Deputy Commissioner.