Sales - Live Goods

Steins•Wauwatosa, WI

1d•Onsite

About The Position

The Associate- Live Goods position focuses on providing an exceptional customer experience by building relationships with customers. Associates support the management team with leadership, enthusiasm, and integrity in advancing the company’s Mission, Vision, and Values. The role requires teamwork, an interest in selling, strong communication skills, and the ability to perform the position’s duties and responsibilities. The position is located in Wauwatosa, Wisconsin, and is classified as non-exempt. Associates welcome and assist customers, help them identify their needs, and use available resources to educate them and guide their selections. They support merchandising and operational procedures, maintain merchandise stock, quality, presentation, and signage, and stock and rotate products according to company direction. The role may include cross-training in multiple departments, operating the point-of-sale system, developing ideas for floral decorations and home décor displays, cleaning designated areas, and participating in learning and development activities. The work takes place in both indoor and outdoor environmental conditions, in rain or shine. Physical activities include sitting, standing, reaching, walking, communicating, occasional climbing or balancing, and occasional stooping, kneeling, crouching, or crawling. Associates frequently lift or move up to 3 pounds and occasionally lift or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Duties may extend beyond the listed responsibilities as business needs require.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Good written and verbal communication skills.
Exceptional customer service skills.
Ability to work indoors and outdoors in varying conditions, including rain or shine.
Ability to multitask, prioritize, and work independently or as part of a team.
Strong organizational and problem-solving skills.
Ability to meet the position’s physical demands, including frequent lifting or moving of up to 3 pounds and occasional lifting or moving of up to 25 pounds.

Responsibilities

Greet customers promptly and help them feel welcome in the retail location.
Develop and maintain professional, courteous relationships with customers and coworkers.
Assist customers in determining their needs; educate them using available resources and help them choose appropriate products.
Assist the management team in implementing merchandising and operational procedures.
Follow management direction and complete other duties as required.
Maintain appropriate merchandise stock levels, merchandise quality, and product presentation.
Ensure signage is current and displayed properly.
Stock and rotate products according to company direction.
Be available for cross-training across multiple departments.
Operate the POS efficiently; scan items accurately, accept payment, make change, provide receipts, and bag merchandise.
Conceptualize ideas for floral decorations and home décor displays.
Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy and management direction.
Participate in learning and development activities, including meetings, product knowledge meetings, and one-on-one interactions.