ASSOCIATE, IT SPECIALIST
About The Position
Cresset is seeking an IT Specialist reporting to the IT Director. The role is responsible for ensuring the stability, integrity, and efficient operation of Cresset’s IT infrastructure. It provides technical services and end-user support across Windows Domain, Hosted Exchange, Microsoft 365 business applications, and Azure-hosted cloud infrastructure. The position is based in Cresset’s Denver office and may require travel and on-call availability as needed. Cresset describes itself as an independent multi-family office and private investment firm focused on a personalized, client-first approach. The company emphasizes a people-first culture and long-term relationships. Compensation is based on factors including experience, licenses and certifications, industry knowledge, and geographic location.
Requirements
- Bachelor’s degree in Computer Science or equivalent experience.
- Expertise using and supporting Microsoft Office products and other productivity applications.
- Strong experience with TCP/IP and experience securing and supporting internet-connected computers.
- Strong knowledge of Internet protocols, including DNS.
- Strong knowledge of Microsoft operating systems.
- Excellent troubleshooting skills.
- Strong written and verbal communication skills.
- Ability to work to deadlines and communicate effectively with management and end users.
Responsibilities
- Provide technical services and support for Windows Domain, Hosted Exchange, and Microsoft 365 business applications.
- Support Azure-hosted cloud infrastructure.
- Maintain documentation for computer systems and network infrastructure.
- Maintain service quality by enforcing organizational standards.
- Evaluate and recommend IT technology.
- Provide end-user support through the ticketing system and resolve issues in a timely manner.
- Adhere to established SLAs while investigating and prioritizing tickets.
- Assist in documenting IT processes, procedures, and systems.
- Provide phone, audio/visual, user, and system assistance and support.
- Support employee onboarding, setup, and imaging.
- Provide on-call support as needed.
Benefits
- Competitive compensation package including an annual incentive.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- 401(k) retirement plan.
- Health savings accounts.
- Short- and long-term disability insurance.
- Voluntary critical illness and accident insurance.
- Pre-tax parking and transportation programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
