IT Specialist

QuEra Computing, Inc.•Boston, MA

4d•$75,000 - $130,000•Onsite

About The Position

QuEra is seeking a full-time, on-site IT Specialist to provide frontline IT support at its Boston office. The role resolves hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. It also manages user access and onboarding/offboarding, supports Zoom Rooms and office AV systems, and helps maintain on-premises IT infrastructure. The position supports daily IT operations and ongoing initiatives, working collaboratively with end users, senior IT staff, and vendors as needed. The role requires at least two years of hands-on IT support experience, strong customer service and troubleshooting skills, and the ability to support both routine needs and ad hoc IT projects. The stated salary range is $75,000–$130,000. QuEra also provides equity grants to all new hires. Base compensation decisions consider factors including geographic placement, role-specific knowledge, skills, and experience.

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
At least 2 years of experience in IT help desk, desktop support, or technical support roles.
Hands-on experience supporting macOS and Windows laptops and desktops.
Strong customer service, troubleshooting, and communication skills.
Excellent problem-solving and troubleshooting skills.
Familiarity with networking fundamentals, including LAN/Wi-Fi, IP addressing, DNS, and DHCP, and with Jira.
Experience supporting printers, Zoom Rooms, and AV equipment.

Nice To Haves

Experience with event management technology or advanced AV systems.
Experience with mobile MDM solutions such as JAMF.
Certifications or hands-on experience with Google Workspace/Google Cloud, Okta, and Atlassian Jira.
Familiarity with security frameworks such as SOC 2, ISO 27001, and PCI.

Responsibilities

Serve as the first point of contact for IT support and resolve hardware, software, and connectivity issues involving desktops, Windows and macOS laptops, mobile devices, and printers.
Manage user accounts, permissions, and access across systems, including Google Workspace, Zoom Rooms, and other internal tools.
Handle user onboarding and offboarding, including provisioning accounts, devices, and access.
Set up, configure, and maintain Zoom Rooms hardware and software.
Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment.
Assist with on-premises IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices.
Troubleshoot and resolve technical issues, documenting incidents, actions, and solutions in the ticketing system.
Educate end users on basic IT best practices, security, and proper use of office technology.
Escalate complex technical problems to senior IT staff or vendors as needed.
Support IT projects, including hardware rollouts, software updates, and technology upgrades.
Provide support for ad hoc initiatives and projects as needed by the IT team.