IT Specialist

Dobbs Equipment • Riverview, FL

3d

About The Position

The IT Specialist analyzes and supports the organization’s information technology needs, including desktop and laptop computers, shop computers and applications, VoIP phones, LAN/WAN, and cell phones. The role provides technical support and troubleshooting for end-user devices and systems, maintains computer systems, network servers, and virtualization, and helps install, configure, and upgrade IT infrastructure. It also supports users through training and guidance, maintains IT inventory and license records, contributes to regional IT budget tracking, documents support activity, and travels to remote or branch locations when necessary.

Requirements

• College degree and 2+ years of experience, or 5+ years of experience in the IT area.
• Highly developed organizational and communication skills.
• Tier 2–3 Help Desk experience.
• Working knowledge of VLANs, networking configurations, and Meraki.
• Experience with scripting tools, including PowerShell.
• Ability to perform the listed physical demands, including occasionally lifting and/or moving up to 75 pounds.

Nice To Haves

• Experience with ERP systems such as SAP and Oracle.
• Experience with SAN implementation and maintenance.
• Working knowledge of virtualization, VMware, and Hyper-V.

Responsibilities

• Provide technical support for computers, phones, printers, fax machines, mobile devices, and copiers.
• Analyze and troubleshoot remote computing components, including WiFi, Aircards, and Windows Mobile devices.
• Provide basic training on IT products and programs to meet regional needs, and instruct users in the use of equipment, software, and manuals.
• Maintain, configure, and ensure reliable operation of computer systems, network servers, and virtualization.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgraded IT infrastructure.
• Create and install new systems, transfer data, modify existing systems, and set up new facilities.
• Monitor equipment to ensure systems operate in conformance with specifications.
• Maintain IT inventory and track user IDs, hardware, and software licenses.
• Assist with developing, tracking, and maintaining the regional IT budget.
• Maintain and document general IT support, including password resets, break/fix, and PC or application troubleshooting.
• Travel to remote or branch locations when necessary to provide IT support.
• Install, or assist service personnel in installing, hardware and peripheral components at users’ premises.
• Load software packages such as operating systems, word-processing programs, and spreadsheet programs onto computers.
• Enter commands and observe system functions to verify correct system operation.
• Respond to client inquiries about systems operation and diagnose hardware, software, and operator problems.
• Recommend or perform minor remedial actions to correct problems.
• Provide updates, status, and completion information to the manager, problem-request tracking system, and/or users by voicemail, email, or in person.
• Replace defective or inadequate software packages.

What This Job Offers

• Job Type: Full-time