Associate Instructional Designer

Qualtrics • Seattle, WA

8d • Hybrid

About The Position

The Associate Instructional Designer is part of Qualtrics’ global Go-To-Market (GTM) Enablement team, which provides onboarding, role capability development, and ongoing education for internal employees and partners in customer-facing roles across the GTM lifecycle. The Instructional Design team develops learner-centric, high-engagement enablement experiences and accurate digital content across multiple modalities, keeping resources agile and up to date as the business and its use of AI evolve.

The role develops digital learning content, with an emphasis on just-in-time materials that can be produced, published, and updated quickly. It covers the end-to-end process for assigned projects, including content entry into the learning management system, beta launch, and launch support, with review from senior instructional designers at key milestones. The designer uses AI tools as part of the design workflow while applying instructional judgment to the work, and collaborates with subject matter experts to turn complex concepts into accessible learning.

The role offers opportunities to build expertise in experience management, sales and services functions, instructional design, and the enablement technology stack. The team works across regions and has a collaborative culture, with a focus on professional development and influence on company metrics such as revenue, expansions, and renewals. This is a hybrid role: employees work in the office three days a week—Mondays, Thursdays, and one additional day selected by their organizational leader—and may work where they choose for the rest of the week.

Requirements

• 4–5 years of experience in content development, technical writing, or online instructional design.
• Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
• Working knowledge of at least one enablement or learning platform, such as WorkRamp, Highspot, or WhatFix, and willingness to learn others.
• Comfort designing in Canva or an equivalent visual design tool.
• Demonstrated use of AI tools in a design, content, or media production workflow.
• Ability to convert complex, technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills.
• Strong attention to detail and ability to produce high-quality, polished content.
• Comfort working in a shifting environment, raising questions early, adjusting when priorities change, and keeping work moving without waiting to be unblocked.
• Passion for adult e-learning and effective, engaging learning strategies.
• Excellent written and verbal communication skills.
• Ability to manage several concurrent projects while working from clear priorities and regular checkpoints with a manager, senior instructional designers, and subject matter experts.
• Adaptability to scale delivery from polished, immersive learning to agile, just-in-time assets.
• Fast learning and technical aptitude to build expertise across products, roles, and instructional design technology.

Nice To Haves

• Knowledge of adult learning theories, Bloom’s Taxonomy, instructional design models, and assessment or test development.
• Experience making digital learning interactive, engaging, and social.
• Experience designing curricula for defined audiences.
• Video editing experience.
• Experience reporting on digital learning data, such as WorkRamp reporting or Tableau, and using it to inform design decisions.
• Familiarity with Salesforce.
• Experience with Google distribution lists or comparable audience and distribution management.

Responsibilities

• Develop and launch digital content, emphasizing just-in-time learning that can be produced, published, and updated quickly.
• Create learning content in varied modalities, including e-learning, video, job aids, in-application guidance, and support materials for live sessions.
• Manage the end-to-end process and timeline for assigned work, including entering content into the LMS, beta launch, and launch support, with senior instructional designer reviews at key milestones.
• Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to published content.
• Interview internal subject matter experts and synthesize concepts.
• Write course content, including explanatory text, video scripts, learning activities, and assessment questions designed to enhance retention.
• Publicize newly released training through internal and external marketing channels.
• Analyze course activity and feedback to prioritize refinement and enhancement.
• Maintain the e-learning library so content remains current, accurate, and relevant to product features and XM methodologies.
• Research strategies and industry best practices for creating engaging and interactive learning content.

Benefits

• Annual Qualtrics Experience Program bonus for an experience of the employee’s choosing.
• Medical, dental, and vision insurance for full-time employees.
• Life and disability insurance for full-time employees.
• 401(k) with match for full-time employees.
• Paid time off for full-time employees.
• Wellness reimbursement for full-time employees.
• Mental health benefits for full-time employees.
• Experience bonus for full-time employees.
• A sign-on bonus and restricted stock units may be included in an employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed