Associate Instructional Designer

Qualtrics • Chicago, IL

6h • $67,500 - $82,500 • Hybrid

About The Position

The Associate Instructional Designer sits on Qualtrics’ global Go-To-Market (GTM) Enablement Instructional Design team. The team develops onboarding, role capability development, and ongoing education for internal employees and partners in customer-facing roles across the GTM lifecycle. The role creates accurate, high-engagement digital learning content across multiple modalities, including agile just-in-time resources that can keep pace with business and product changes.

The designer works across assigned projects with regular checkpoints and senior instructional designer review at key milestones. The role involves using AI tools as part of the content design workflow while applying instructional judgment, collaborating with subject matter experts, and maintaining learning content so it remains current, accurate, and relevant. The position is part of a collaborative, global team with a focus on professional development and influence on customer, revenue, expansion, and renewal outcomes.

Requirements

• 4–5 years of experience in content development, technical writing, or online instructional design.
• Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
• Working knowledge of at least one enablement or learning platform, such as WorkRamp, Highspot, or WhatFix, and willingness to learn others.
• Comfort designing in Canva or an equivalent visual design tool.
• Demonstrated use of AI tools in a design, content, or media production workflow.
• Ability to convert complex technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills.
• Strong attention to detail and ability to produce high-quality, polished content.
• Ability to work in a changing environment, raise questions early, adjust as priorities shift, and keep work moving without waiting to be unblocked.
• Passion for adult e-learning and creating effective, engaging learning strategies.
• Excellent written and verbal communication skills.
• Comfort using AI in everyday design work, with judgment about where it helps and hinders.
• Dependability across concurrent projects, working from clear priorities and regular checkpoints.
• Adaptability to create both polished immersive learning and agile just-in-time assets.
• Fast learning and technical aptitude to build expertise across products, roles, and instructional design tools.

Nice To Haves

• Knowledge of adult learning theories, Bloom’s Taxonomy, instructional design models, and assessment or testing development.
• Experience making digital learning interactive, engaging, and social.
• Experience designing curricula for defined audiences.
• Video editing experience.
• Experience reporting on digital learning data, such as WorkRamp reporting or Tableau, and using it to inform design decisions.
• Familiarity with Salesforce.
• Experience with Google distribution lists or comparable audience and distribution management.

Responsibilities

• Develop and launch digital content, emphasizing just-in-time learning that can be produced, published, and updated quickly.
• Build learning content across e-learning, video, job aids, in-application guidance, and support materials for live sessions.
• Manage the end-to-end process and timeline for assigned work, including entering content into the LMS, beta launch, and launch support, with senior instructional designer reviews at key milestones.
• Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to finished content.
• Interview internal subject matter experts and synthesize concepts.
• Write course content, including explanatory text, video scripts, learning activities, and assessment questions designed to support retention.
• Publicize newly released training through internal and external marketing channels.
• Analyze course activity and learner feedback to prioritize ongoing refinement and enhancement.
• Maintain the e-learning library so content remains current, accurate, and relevant to product features and XM methodologies.
• Research strategies and industry best practices for engaging and interactive learner content.

Benefits

• Annual Qualtrics Experience Program bonus for an experience of the employee’s choosing.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement.
• Mental health benefits.
• Experience bonus.
• Potential sign-on bonus and restricted stock units as part of an employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed