Associate Instructional Designer

Qualtrics • Dallas, TX

8d • Hybrid

About The Position

The Associate Instructional Designer is part of Qualtrics’ global Go-To-Market (GTM) Enablement team, which develops onboarding, role capability development, and ongoing education for internal employees and partners in customer-facing roles. The Instructional Design team creates high-engagement learning experiences and maintains agile enablement resources that support business transformation.

The role develops accurate, impactful digital learning content across multiple modalities, with an emphasis on just-in-time resources that can be produced, published, and updated quickly. The designer owns the end-to-end process and timeline for assigned work, using AI tools where appropriate and applying instructional judgment throughout. Work includes collaborating with subject matter experts, launching content through the LMS, supporting launches, and refining materials based on learner activity and feedback. The role receives senior instructional designer review at key milestones and offers opportunities to build expertise in experience management, instructional design, and the enablement technology stack.

The position follows Qualtrics’ hybrid work model: employees gather in the office three days per week—Mondays and Thursdays, plus one day selected by their organizational leader—and work from wherever they choose for the remainder of the week.

Requirements

• 4–5 years of experience in content development, technical writing, or online instructional design.
• Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
• Working knowledge of at least one enablement or learning platform, such as WorkRamp, Highspot, or WhatFix, and willingness to learn others.
• Comfort designing in Canva or an equivalent visual design tool.
• Demonstrated use of AI tools in a design, content, or media production workflow.
• Ability to convert complex technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills.
• Strong attention to detail and ability to produce high-quality, polished content.
• Comfort working in a shifting environment, raising questions early, adjusting to changing priorities, and keeping work moving.

Nice To Haves

• Knowledge of adult learning theories, Bloom's Taxonomy, instructional design models, and assessment or testing development.
• Experience making digital learning interactive, engaging, and social.
• Experience designing curricula for defined audiences.
• Video editing experience.
• Experience reporting on digital learning data using WorkRamp reporting, Tableau, or similar, and turning it into design decisions.
• Familiarity with Salesforce.
• Experience with Google distribution lists or comparable audience and distribution management.

Responsibilities

• Develop and launch digital content, with an emphasis on just-in-time learning that can be produced, published, and updated quickly.
• Create learning content across e-learning, video, job aids, in-application guidance, and support materials for live sessions.
• Own the end-to-end process and timeline for assigned work, including entering content into the LMS, beta launch, and launch support, with senior instructional designer review at key milestones.
• Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to published content.
• Interview internal subject matter experts and synthesize concepts.
• Write course content, including expository text, animated and testimonial video scripts, learning activities, and assessment questions.
• Publicize newly released training through internal and external marketing channels.
• Analyze course activity and feedback to prioritize ongoing refinement and enhancement.
• Maintain the e-learning library so content stays current, accurate, and relevant to product features and XM methodologies.
• Research strategies and industry best practices for engaging and interactive learner content.

Benefits

• Qualtrics Experience Program: an annual bonus for an experience of the employee’s choosing.
• Worldwide and diverse community that enjoys helping each other.
• Hybrid work model with three office days per week and flexibility to work from anywhere for the rest of the week.
• Strong focus on professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed