Associate Inside Sales & Quoting Representative

Simpson Strong-Tie•Stockton, CA

9d•Onsite

About The Position

As an Associate Inside Sales & Quoting Representative, you will help deliver an exceptional customer experience while supporting customer and sales-team quoting and order needs. You will be a key contact for customer inquiries, phone queue support, order processing, pricing, and quote requests. Training will be provided on products, systems, and quoting processes so you can provide accurate information, resolve customer needs, and prepare detailed quotations. Success requires a customer-focused approach, attention to detail, organization, and follow-through. This is a full-time, non-exempt position located in Stockton, California. The position does not require travel, and relocation is not available. Compensation is $20.91–$31.39 per hour. The role operates in a professional office environment and frequently uses standard office equipment. Employees are frequently required to sit, talk, and hear; sometimes walk and stand; and may occasionally push or lift up to 25 pounds. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. The company offers eligible employees a comprehensive rewards package that includes competitive compensation, quarterly bonus or commission eligibility, and benefits. Job offers are contingent on a successful drug screen and criminal background check, in accordance with applicable laws.

Requirements

High school diploma or General Education Degree (GED).
Proficiency with Outlook, Excel, MS Word, and similar computer programs.
Reliable, punctual attendance.
Ability to perform arithmetic with whole numbers, fractions, percentages, and decimal equivalents.
Ability to read and write simple correspondence and follow instructions.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to solve customer problems quickly and effectively.
Ability to communicate one-on-one, in small groups, and in a team environment.

Nice To Haves

Customer service experience.

Responsibilities

Respond to customer inquiries, resolve routine issues, process orders, and provide information about pricing, product availability, shipping, freight, and order status.
Prepare, review, and maintain accurate customer quotations covering pricing, job requirements, lead times, production information, and supporting documentation; assist with converting approved quotes into sales orders.
Provide product and basic technical assistance within the scope of training, referring customers to appropriate resources as needed.
Coordinate with Sales, manufacturing, purchasing, and other internal teams to address customer needs and support timely order fulfillment.
Maintain accurate customer quotation and order information in SAP, EDI, the Customer Portal, and other company systems.
Manage multiple customer service and order-processing priorities while maintaining accurate documentation, following through, and keeping product knowledge up to date.