Associate Inside Sales & Quoting Representative

Simpson Strong-Tie•Stockton, CA

11d•$21 - $31•Onsite

About The Position

Simpson Strong-Tie is seeking an Associate Inside Sales & Quoting Representative to support customers and the sales team with customer inquiries, phone queue coverage, order processing, pricing, and quotation requests. The role provides customer service, prepares and maintains accurate quotations, supports order fulfillment, and offers product and basic technical assistance within the scope of training. The employee will receive training on company products, systems, and quoting processes. This is a full-time, non-exempt position located in Stockton, California. It does not require travel, and relocation is not available. The position operates in a professional office environment using standard office equipment. Pay is $20.91–$31.39 per hour.

Requirements

High school diploma or General Education Degree (GED).
Proficiency with Outlook, Excel, MS Word, and similar computer programs.
Ability to demonstrate reliable, punctual attendance.
Ability to perform arithmetic with whole numbers, fractions, percentages, and decimal equivalents.
Ability to read and write simple correspondence and follow instructions.
Ability to interpret instructions presented in written, oral, diagram, or schedule form.
Ability to quickly and effectively solve customer problems.
Ability to communicate one-on-one, in small groups, and in a team environment.

Nice To Haves

Customer service experience.

Responsibilities

Respond to customer inquiries, resolve routine issues, process orders, and provide information about pricing, product availability, shipping, freight, and order status.
Prepare, review, and maintain customer quotations, including pricing, job requirements, lead times, production information, and supporting documentation; assist with converting approved quotes into sales orders.
Provide product and basic technical assistance within the scope of training, referring customers to appropriate resources when needed.
Coordinate with Sales, manufacturing, purchasing, and other internal teams to address customer needs and support timely order fulfillment.
Maintain accurate customer quotations and order information in SAP, EDI, the Customer Portal, and other company systems.
Manage multiple customer service and order-processing priorities while maintaining accurate documentation, following through on requests, and keeping product knowledge up to date.