Donation Services Associate - Pueblo Store

Goodwill of Colorado•Pueblo, CO

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly customer service, assists customers with unloading donations, and handles donated goods carefully and respectfully. Associates inspect and sort donations for the sales floor or shipment to other locations, while maintaining a safe, organized, and clean donation entrance and parking area. The position may involve maintaining remote donation centers, sheds, or trailers, following opening and closing procedures, stocking supplies, tracking donation levels, and communicating when a trailer or warehouse is full and a truck is needed. Associates may assist drivers with loading and unloading donations, cross-train in other areas, and report to a store or stand-alone donation center as needed. Duties may include additional responsibilities as required. This is a full-time position paying $17.01 per hour. The schedule may vary and may include weekends, evenings, holidays, and occasional overtime. The role requires working in varying weather conditions and temperatures and using safety equipment to assist with lifting heavy objects.

Requirements

Ability to make decisions by following Goodwill standards and guidelines.
Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
Ability to work in varying weather conditions and temperatures.
Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to perform the physical demands of the role, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

High school diploma or equivalent preferred.
One year of retail experience preferred.

Responsibilities

Greet customers in a timely manner, provide excellent customer service, and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items carefully and sort them into appropriate bins or production areas.
Inspect donations and assess quality to determine whether items should go to the sales floor or be shipped to other locations.
Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
Maintain remote donation centers, sheds, or trailers, including following opening and closing procedures when assigned to a remote site.
Keep supplies stocked at remote sites as necessary.
Track and report donation levels daily at remote donation centers to prevent trailers from becoming overstocked.
Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to help provide a safe working environment for employees and customers.
Cross-train in other departments or areas and provide backup as required.
Report to a store ADC or stand-alone center when necessary.

Benefits

DailyPay access to earned pay on an employee-selected schedule.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Life and accidental death and dismemberment coverage.
Flexible Spending Accounts.
Long-term disability coverage.
Voluntary supplemental benefit offerings.
Paid vacation, sick leave, holidays, floating holidays, jury duty leave, and bereavement leave.
Retirement plan with pre-tax or post-tax Roth contributions; employees must be at least 18 to participate.
Public Service Loan Forgiveness Program eligible employer.