Donation Services Associate - Canon City Store

Goodwill of Colorado • Cañon City, CO

7d

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, including greeting customers, answering product questions, and helping unload donations. Donated goods must be handled with care, inspected, and sorted for the sales floor or shipment to other locations.

The associate helps maintain a safe, clean, and organized donation entrance and parking area. Depending on the assignment, the role may involve maintaining remote donation centers, sheds, or trailers; following opening and closing procedures; stocking supplies; monitoring donation levels; and communicating when a trailer or warehouse is full and a truck is needed. The associate may also assist drivers with loading and unloading, cross-train in other departments, and report to another donation center as needed. Work takes place outside in varying weather conditions and temperatures. The position pays $17.01 per hour and is eligible for DailyPay.

Requirements

• Must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Must be able to make decisions in accordance with Goodwill standards and guidelines.
• Must have basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Must be able to work in varying weather conditions and temperatures.
• Must be able to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Must be able to read, comprehend, write, and communicate effectively in English.
• Must communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Physical demands include frequent lifting and carrying of loads weighing 45 pounds or more; continuous lifting of 15–44 pounds; frequent pushing, pulling, reaching, twisting, bending, kneeling or crawling, and squatting; continuous walking, standing, speaking, simple grasping, and repetitive movements; and working continuously in varying weather conditions and temperatures.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide courteous customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and assess their quality to determine whether they should go to the sales floor or be shipped elsewhere.
• Maintain a safe, clean, and organized environment in donation entrance and parking areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies, procedures, and safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store donation center or a stand-alone center when necessary.

Benefits

• DailyPay access to earned pay on the employee’s chosen schedule.
• Eligible full-time employees in Retail and Sales/Operations may receive medical, dental, and vision insurance; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Eligible full-time employees may receive paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• All employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 to participate.
• Employer is eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed