Guest Services - Cashier

Steins•Wauwatosa, WI

About The Position

The Associate- Guest Services -Cashier provides customers with an exceptional experience by building relationships and supporting the company’s Mission, Vision, and Values. Associates work with the management team and other team members to deliver courteous service, assist with merchandise and store operations, and efficiently process customer transactions. The role may involve working both indoors and outdoors in varying weather conditions. Associates may also be asked to perform duties outside their usual responsibilities as business needs require.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Good written and verbal communication skills.
Exceptional customer service skills.
Ability to work indoors and outdoors in varying conditions, rain or shine.
Ability to multitask, prioritize, and work independently or as part of a team.
Strong organizational and problem-solving skills.

Responsibilities

Greet customers promptly and help them feel welcome in the retail location.
Build and maintain professional, courteous relationships with customers and co-workers.
Determine customers’ needs, provide assistance, and use available resources to educate customers and help them choose appropriate products.
Assist the management team with implementing merchandising and operational procedures.
Follow management direction and complete other duties as required.
Maintain appropriate merchandise stock levels, quality, and presentation.
Ensure signage is current and properly displayed.
Stock and rotate products according to company direction.
Be cross-trained across multiple departments.
Operate the point-of-sale system efficiently; scan items accurately, accept payments, make change, provide receipts, and bag merchandise.
Develop ideas for floral decorations and home décor displays.
Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy and management direction.
Participate in learning and development activities, including meetings, product knowledge meetings, and one-on-one interactions.