Associate, Guest Experience Operations

Art and Wellness Enterprises•Bentonville, AR

1d•Onsite

About The Position

The Associate, Guest Experience Operations provides customer service to guests, members, and staff at Crystal Bridges and The Momentary. The role supports guest safety and wellbeing, admission and membership activities, guest greetings at ticketed venues and gallery spaces, and responses to questions. Associates serve as ambassadors focused on exceeding guest expectations and work across lobby entrances, exhibitions, venues, galleries, performance entrances, and outdoor spaces. The position regularly includes evening and weekend work, with ongoing flexibility in hours based on events and staffing needs. The position is based on-site in Bentonville, Arkansas. Duties include using ticketing and communications equipment, processing admissions and membership transactions, maintaining accurate cash handling, monitoring spaces for safety concerns, assisting with events, and driving company vehicles such as shuttles and golf carts. Work takes place both indoors and outdoors, including in adverse weather and in galleries with flashing lights and loud noises. Employment offers are contingent on completion of a confidentiality agreement and background check where permitted by state law, and verification of U.S. work eligibility.

Requirements

High school diploma or GED and similar experience preferred.
Valid driver's license and ability to qualify as an insurable driver required.
Excellent attendance and punctuality.
Ability to be patient and flexible while remaining energized and focused on customer service.
Ability to multitask and work as a team member.
Ability to use good judgment.
Ability to recognize customer-service concerns and address them professionally.
Good command of general computer applications and basic math skills.
Ability to work evening and weekend hours and maintain flexibility in work hours due to events and staffing needs.
Ability to stand, walk, and work throughout museum spaces for prolonged periods; stand and walk for at least three hours without a break; climb stairs, bend, and stretch; and lift at least 50 pounds unassisted.
Ability to use a computer for prolonged periods with good eye-hand coordination, and visual acuity to review written materials, observe large crowds, and provide detailed descriptions.
Ability to work in adverse outdoor weather, including extreme temperatures, rain, sleet, and snow, and in galleries with flashing lights and loud noises.
Strong communication skills and ability to interact politely and effectively with members, visitors, volunteers, and staff.
Successful completion of a confidentiality agreement and background check where permitted by state law, and provision of identification verifying eligibility to work in the United States.

Nice To Haves

At least 6 months of experience in customer service, security, or a related industry.
Prior experience with a computerized cash register system and accurately balancing a cash drawer.
Enthusiasm about being a team member at a new major performing arts venue with a strong visitor-centered community dynamic.

Responsibilities

Provide customer service to members, guests, and colleagues throughout Crystal Bridges and The Momentary, including outdoor areas and gallery spaces.
Circulate through scheduled indoor and outdoor posts as a primary guest contact and to help ensure the safety and wellbeing of guests, staff, artwork, and property.
Process admissions, sell and renew memberships, answer questions, and provide information about exhibitions, events, programs, and amenities.
Observe and report criminal activity, fires, safety hazards, suspicious conditions or persons, policy violations, accidents, injuries, and hazardous conditions.
Help deter vandalism, theft, and negligence by remaining alert and monitoring assigned spaces.
Use ticketing software, ticket scanners, and admission tablets to process transactions and track guest information.
Assist guests with visit and ticketing options and suggest alternatives when conflicts arise.
Stay informed about institutional offerings, products, policies, software, and ticketing systems.
Balance an individual cash drawer at the end of each shift and follow cash-handling procedures.
Assist supervisors and management in researching and resolving guest-services issues.
Keep post locations organized and ensure displayed materials and information are current and stocked.
Assist with Guest Experience Operations tasks during performances, events, previews, and other requested times.
Handle evacuations and difficult situations according to Museum policy.
Escort individuals through galleries before and after museum hours as directed by Department Leadership.
Drive company vehicles, including shuttles and golf carts.
Perform other duties and responsibilities as assigned to support organizational needs.