Associate Field Sales Account Executive -Wilmington, Delaware

The RealReal•Wilmington, DE

9d•$60,000 - $70,000

About The Position

The Associate Luxury Resale Advisor (ALRA) is a key sales role at The RealReal, focused on growing new business and reactivating lapsed consignor relationships. The role builds a consignor base by acquiring luxury goods from new clients and reconnecting with past consignors. Advisors cultivate lasting client relationships, learn each consignor’s needs, and provide strategic guidance on what and when to consign to maximize returns. The role is suited to an entrepreneurial, adaptable, customer-focused person with an interest in luxury brands, fashion, and sustainability. The position involves daily client outreach, prospecting, lead conversion, and in-home appointments. Advisors manage their sales pipeline and opportunities using tools such as Salesforce, work toward monthly quotas, and deliver a high-touch experience throughout the consignment process. They present and review contracts, set pricing expectations using internal tools and market knowledge, acquire consigned items, and coordinate pickup and shipment to The RealReal’s e-commerce centers. They collaborate with Retail and Consignor Relations teams to support sales and resolve client concerns. More than 70% of the role is spent in the field, cultivating relationships and securing items through personalized in-home appointments. The employee must be able to commit to a 40-hour workweek with occasional off-hours, reside in the assigned territory, and be willing and able to travel more than 70% within that territory. A valid driver’s license is required except in the Manhattan, Brooklyn, and Chicago markets, along with compliant insurance and driving record. The role may require lifting up to 25 pounds as needed. The RealReal is an online marketplace for authenticated resale luxury goods, serving 40 million members. Its business supports the circular economy by giving luxury items a new life. The company is an equal opportunity employer and may provide reasonable accommodations to enable employees with disabilities to perform essential job functions.

Requirements

Technologically proficient and comfortable using CRM systems and digital tools to manage pipeline and performance.
Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
Motivated by ownership, growth, and impact, with the drive to build a book of business and improve performance.
Results-oriented and comfortable working independently in a fast-paced, field-based environment.
Able to build rapport, earn trust, and communicate effectively about high-value goods or services with discerning clientele.
Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication.
Customer-focused, with a passion for luxury, fashion, and sustainability.
Willing and able to travel more than 70% within the designated market.
Able to commit to a 40-hour workweek with occasional off-hours.
Must reside in the assigned territory.
Must have a valid driver’s license, except in the Manhattan, Brooklyn, and Chicago markets, and maintain compliant insurance and driving record.
Able to lift up to 25 pounds as needed.

Nice To Haves

Experience using Salesforce or a similar CRM.
Prior experience selling luxury goods and/or high-end services.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity.
Develop and execute networking and outreach strategies to attract new consignors, reactivate lapsed relationships, and generate repeat business.
Source leads, reactivate lapsed consignors, and convert marketing-qualified leads into active consignors.
Use tools such as Salesforce to manage pipeline activity and sales opportunities.
Meet or exceed monthly quotas and performance metrics for new business, reactivation, and revenue growth.
Deliver a high-touch client experience and build trust-based, long-term client relationships.
Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the consignment process.
Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
Acquire luxury consignment items and coordinate their pickup and shipment to The RealReal’s e-commerce centers.
Spend more than 70% of working time in the field, building client relationships and securing consigned items through in-home appointments.
Maintain disciplined pipeline management, consistent outreach, follow-up, and accountability to client commitments.