Associate Field Sales Account Executive -Charlotte

The RealReal•Charlotte, NC

23h•$60,000 - $70,000

About The Position

The Associate Luxury Resale Advisor is a sales role at The RealReal focused on growing new business and reactivating lapsed consignor relationships. The role builds a consignor base by acquiring luxury goods from new clients and reconnecting with past consignors. Advisors cultivate client relationships, learn about each consignor’s closet, and provide guidance on what and when to consign to help maximize returns. The position calls for an entrepreneurial, customer-focused approach and an interest in luxury brands, fashion, and sustainability. The advisor manages leads and sales opportunities, meets monthly quotas, and delivers a high-touch client experience throughout the consignment process. Responsibilities include presenting contracts, setting pricing expectations, coordinating item pickup and shipment, and collaborating with Retail and Consignor Relations teams. More than 70% of the role is spent in the field, including personalized in-home appointments. The position requires a 40-hour workweek, occasional off-hours, and residence in the assigned territory.

Requirements

Technologically proficient and comfortable using CRM systems and digital tools to manage pipeline and performance.
Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
Motivated by ownership, growth, and impact, with the drive to build a book of business and improve performance.
Results-oriented and comfortable working independently in a fast-paced, field-based environment.
Able to build rapport, earn trust, and communicate effectively with discerning clientele about high-value goods or services.
Strong relationship-building, organizational, problem-solving, verbal communication, and written communication skills.
Customer-focused, with a passion for luxury, fashion, and sustainability.
Willing and able to travel more than 70% within the designated market.
Able to commit to a 40-hour workweek with occasional off-hours.
Must reside in the assigned territory.
Must have a valid driver’s license, except in the Manhattan, Brooklyn, and Chicago markets, and maintain compliant insurance and driving record.
Able to lift up to 25 pounds as needed.

Nice To Haves

Salesforce or similar CRM proficiency.
Prior experience selling luxury goods and/or high-end services.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity.
Develop and execute networking and outreach strategies to attract new consignors, reactivate lapsed relationships, and generate repeat business.
Source new leads, reactivate lapsed consignors, convert marketing-qualified leads, and manage pipeline activity and opportunities using tools such as Salesforce.
Meet or exceed monthly sales quotas and key performance metrics.
Deliver a high-touch, white-glove consignment experience and build meaningful, long-term client relationships.
Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the process.
Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
Acquire luxury consignment items and coordinate pickup and shipment to The RealReal’s e-commerce centers.
Spend more than 70% of working time in the field cultivating client relationships and securing consigned items through in-home appointments.
Maintain pipeline discipline, consistent outreach and follow-up, and accountability to client commitments.
Prospect and network, use inbound leads effectively, handle objections, and develop future opportunities from rejection.