Associate Field Sales Account Executive -Charlotte

The RealReal•Charlotte, NC

10d

About The Position

The Associate Luxury Resale Advisor is a sales position at The RealReal focused on growing new business and reactivating lapsed consignor relationships. The role acquires luxury goods from new clients, reconnects with past consignors, and builds a book of business through prospecting, networking, and client outreach. Advisors learn each consignor’s needs and provide strategic guidance about what and when to consign to help maximize returns. The position delivers a high-touch, white-glove client experience, presents and reviews consignment contracts, sets pricing expectations using internal tools and luxury market expertise, and guides clients through the consignment process. It partners with Retail and Consignor Relations teams, coordinates item pickup and shipment to e-commerce centers, and uses CRM and digital tools to manage pipeline activity. More than 70% of the role is spent in the field, including personalized in-home appointments. The position requires a 40-hour workweek, occasional off-hours, and travel of more than 70% within the assigned market. The RealReal is an online marketplace for authenticated resale luxury goods. It describes itself as a sustainable company that gives luxury items new life in support of the circular economy.

Requirements

Technological proficiency and comfort using CRM systems and digital tools to manage a pipeline and drive performance.
Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
Motivation to take ownership, grow, build a book of business, and continually improve performance.
Results-oriented and comfortable working independently in a fast-paced, field-based environment.
Ability to build rapport, earn trust, and communicate effectively with discerning clientele about high-value goods or services.
Strong relationship-building, organizational, and problem-solving skills, with excellent verbal and written communication.
Customer-focused, with a passion for luxury, fashion, and sustainability.
Willingness and ability to travel more than 70% within the designated market.
Ability to commit to a 40-hour workweek with occasional off-hours.
Must reside in the assigned territory.
Valid driver’s license, except for the Manhattan, Brooklyn, and Chicago markets; compliant insurance and driving record.
Ability to lift up to 25 pounds as needed.

Nice To Haves

Proficiency in Salesforce or a similar CRM.
Prior experience selling luxury goods and/or high-end services.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity.
Develop networking and outreach strategies to attract new consignors, reactivate lapsed relationships, and generate repeat business.
Build a pipeline by sourcing leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors.
Use tools such as Salesforce to manage pipeline activity and opportunities.
Meet or exceed monthly quotas and performance metrics for new business, reactivation, and revenue growth.
Deliver a high-touch client experience that builds satisfaction, trust, and long-term engagement.
Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the process.
Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
Acquire luxury consignment items and coordinate item pickup and shipment to The RealReal’s e-commerce centers.
Spend more than 70% of working time in the field cultivating relationships and securing consigned items through in-home appointments.
Maintain disciplined prospecting, follow-up, pipeline management, communication, and accountability to commitments.