Associate Field Sales Account Executive -Wilmington, Delaware

The RealReal•Wilmington, DE

21h•$60,000 - $70,000

About The Position

The Associate Luxury Resale Advisor is a sales role at The RealReal focused on growing new business and reactivating lapsed consignor relationships. The role builds a consignor base by acquiring luxury goods from new clients and reconnecting with past consignors. Advisors cultivate client relationships, learn about each consignor’s closet, and provide guidance on what and when to consign to maximize returns. The position calls for an entrepreneurial, adaptable, customer-focused approach and an interest in luxury brands, fashion, and sustainability. The role spends more than 70% of its time in the field, building client relationships and securing consigned items through personalized in-home appointments. It includes prospecting, managing a sales pipeline, meeting monthly quotas, delivering high-touch service, reviewing consignment contracts, setting pricing expectations, coordinating item pickup and shipment, and collaborating with Retail and Consignor Relations teams. The employee must be able to work a 40-hour week with occasional off-hours and reside in the assigned territory.

Requirements

Technologically proficient and comfortable using CRM systems and digital tools to manage pipeline and performance.
Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
Motivated by ownership, growth, and impact, with the drive to build a book of business and improve performance.
Results-oriented and comfortable working independently in a fast-paced, field-based environment.
Able to build rapport, earn trust, and communicate effectively with discerning clientele about high-value goods and services.
Strong relationship-building, organizational, and problem-solving skills, with excellent verbal and written communication.
Customer-focused with a passion for luxury, fashion, and sustainability.
Willing and able to travel more than 70% within the designated market.
Able to commit to a 40-hour workweek with occasional off-hours.
Must reside in the assigned territory.
Must have a valid driver’s license, except in the Manhattan, Brooklyn, and Chicago markets, and maintain compliant insurance and driving record.
Able to lift up to 25 pounds as needed.
Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Occasionally required to stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, and taste or smell; occasionally lift or move up to 10 pounds; close vision is required.

Nice To Haves

Salesforce or similar CRM proficiency.
Prior experience selling luxury goods and/or high-end services.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity.
Develop networking and outreach strategies to attract new consignors, reactivate lapsed relationships, and generate repeat business.
Source leads, reactivate lapsed consignors, and convert marketing-qualified leads into active consignors.
Use tools such as Salesforce to manage pipeline activity and opportunities.
Meet or exceed monthly quotas and sales performance metrics contributing to revenue growth.
Provide a high-touch, white-glove consignment experience and build long-term client relationships.
Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the process.
Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
Acquire luxury consignment items and coordinate their pickup and shipment to The RealReal’s e-commerce centers.
Spend more than 70% of work time in the field cultivating client relationships and securing items through in-home appointments.
Maintain disciplined prospecting, outreach, follow-up, pipeline management, and accountability to client commitments.