Associate District Property Manager

Cook Properties•City of Rochester, NY

94d•$22 - $25•Hybrid

About The Position

Cook Properties is seeking an Associate District Property Manager to support operations across its manufactured housing communities. The role supports daily community operations by providing customer service to residents, maintaining accurate records, assisting with leasing activities, and partnering with District Property Managers. The schedule is flexible, with four days in the office and a half-day Friday remote schedule. Cook Properties manages more than 100 communities with over 7,000 home sites, as well as commercial, retail, office, and self-storage properties. The listed responsibilities describe the primary duties of the position and may change based on business needs. The job description does not constitute a contract of employment.

Requirements

High school diploma or equivalent required.
Strong organizational skills and ability to prioritize and manage multiple tasks.
Excellent verbal and written communication skills.
Strong attention to detail and ability to maintain accurate records.
Ability to work independently and collaborate effectively with a team.
Proficiency with Microsoft Office Suite.

Nice To Haves

One to two years of experience in property management, real estate, customer service, or a related field.
Experience with property management software, specifically Rent Manager.

Responsibilities

Serve as a primary point of contact for residents, answering calls, responding to inquiries, and returning voicemails promptly.
Provide customer service while addressing resident concerns and requests.
Enter, track, and coordinate service requests with the Service Coordinator and maintenance teams.
Maintain accurate records of resident communications, service requests, and account information in company systems.
Upload, organize, and maintain important documents and records.
Prepare and distribute community-wide communications and resident notices.
Assist with new resident account setup and completion of required documentation.
Manage the in-park home sales process, including applications, approvals, and lease execution.
Process and review water meter readings for accuracy before billing.
Generate and distribute monthly rent and water statements.
Conduct lease audits to verify charges, billing setup, and timely lease documentation.
Monitor lease expirations and help maintain accurate community schedules.
Assist with lease enforcement, including tracking and addressing lease violations.
Support collections and assist with managing resident delinquencies.
Partner with District Property Managers on community initiatives, projects, and operational needs.
Perform other related duties as assigned.