Associate Dispatcher

CenterPoint Energy • Evansville, IN

7d

About The Position

The Associate Dispatcher monitors, dispatches, and load-balances work orders assigned to field personnel. The role responds to information requests and facilitates communication between customer service representatives and field personnel. It also coordinates operational requirements among internal and external stakeholders and helps resolve scheduling concerns involving the Call Center, customers, and supervision. During emergencies, the Associate Dispatcher serves as a liaison between the company, customers, and state and local governmental agencies.

The position requires a high school diploma or GED and qualifying dispatching or gas distribution operations experience. The employee works in an office environment, participates in CenterPoint Energy’s Emergency Operation Plan, and may work rotating shifts and occasional or mandatory overtime.

Requirements

• High school diploma or GED.
• At least one year of experience with SAP or a mobile data dispatching system, and at least one year of experience in or supporting gas distribution operations; alternatively, at least one year of equivalent dispatching experience.
• Ability to exert up to 10 pounds of force occasionally and minimal force frequently to move objects.
• Manual dexterity to operate a personal computer and common office equipment.
• Ability to sit, stand, or walk for long periods.
• Ability to communicate verbally and in writing, in person or through technical equipment such as a telephone.
• Ability to work in an office environment and a fast-paced environment.
• Ability to work regular hours with occasional or mandatory overtime and potentially rotating shifts.

Responsibilities

• Answer telephone calls and perform call-ahead requests for field technicians.
• Receive and dispatch calls and locates.
• Dispatch orders via Mobile Data.
• Monitor, route, and document work orders for service technicians; review backlogged work orders.
• Coordinate daily operational requirements between internal and external stakeholders.
• Resolve scheduling concerns among the company’s Call Center, customers, and supervision to achieve optimum results.
• Act as a liaison between the company, customers, and state and local governmental agencies in emergency situations.
• Participate in CenterPoint Energy’s Emergency Operation Plan.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on the first day
• Transit subsidies
• Flexible work schedule
• Paid holidays and paid time off
• Access to fitness club discounts and an on-site wellness center at the Houston headquarters
• Professional growth and development programs, including tuition reimbursement
• 401(k) Savings Plan with a dollar-for-dollar company match up to 6% and a 3% company contribution regardless of employee contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED