Associate Director, US Oncology Marketing, Therapy Process Strategy & Integration

Merck•North Wales, PA

19d•$156,900 - $247,000•Remote

About The Position

The U.S. Oncology business is preparing for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, developed through an alliance partnership. The role designs, integrates, and continuously improves operational processes that enable delivery of the Intismeran treatment journey. It serves as the primary commercial representative across cross-functional operational teams and external partners, aligning workflows, governance, stakeholder activities, and supporting technologies across the end-to-end treatment journey. As process architect for the treatment journey, this leader drives integration across treatment sites, pathology laboratories, sequencing providers, manufacturing partners, distributors, alliance stakeholders, and internal teams. The position establishes governance, addresses operational barriers, improves customer and treatment site experiences, and ensures processes, stakeholder interactions, and systems work together to support treatment completion, operational excellence, and future scalability. The role reports to the Director, Individualized Therapy Operations.

Requirements

Bachelor's degree or equivalent (BA/BS).
At least 5 years of experience in pharmaceutical, biotechnology, or healthcare industries, including commercial organization experience supporting commercial operations, business operations, or treatment site operations.
Demonstrated success designing and optimizing complex cross-functional operating models involving coordination across internal functions and external partners to deliver seamless customer and treatment site experiences.
Experience developing process architectures, workflow designs, governance frameworks, escalation pathways, and operational controls in complex organizational environments.
Proven ability to lead cross-functional initiatives and influence cross-functional stakeholders and external partner organizations.
Strong process improvement and problem-solving capabilities, including identifying operational bottlenecks and implementing sustainable corrective actions.
Exceptional communication, facilitation, and stakeholder management skills, including the ability to influence without direct authority and drive alignment across highly matrixed organizations.
Ability to manage ambiguity, balance competing priorities, and drive execution in dynamic launch or transformation environments.
Adaptability; business process creation; campaign management; channel management and channel partners; commercial operations management; customer acquisition strategy and insights; customer marketing; data analysis; digital and direct marketing; exploratory analysis; external partner management; market development, channels, research, and media strategies; marketing program management; operating models; operational architecture; operations management; people leadership; and performance evaluation management.

Nice To Haves

MBA or equivalent.
Experience supporting commercialization of complex therapies, such as cell therapy, gene therapy, radioligand therapy, or other highly coordinated treatment models.
Experience with treatment journey orchestration platforms, customer support systems, workflow technologies, case management solutions, or operational control tower capabilities.
Experience establishing governance structures and cross-functional operating models for complex treatment ecosystems.

Responsibilities

Design, govern, and continuously improve end-to-end treatment journey process architecture, including workflows, stakeholder interactions, handoffs, controls, decision points, governance structures, and process documentation.
Serve as commercial business owner for treatment journey workflows and operational requirements; translate business needs into scalable process designs, system requirements, and implementation priorities.
Drive process integration across treatment sites, pathology laboratories, sequencing providers, manufacturing and logistics partners, distributors, alliance stakeholders, and internal functions.
Establish operational governance, escalation pathways, and issue resolution processes, including timely identification, triage, and resolution of issues that may affect therapy delivery.
Partner with Treatment Site Strategy, the TSL Field Organization, Operations teams, and IT to optimize treatment site experiences, workflow effectiveness, and operational and digital solutions.
Lead continuous improvement initiatives by identifying bottlenecks, conducting root-cause analysis, implementing corrective actions, and improving efficiency, reliability, and treatment completion.
Collaborate with Digital and IT teams to evolve orchestration platform capabilities so workflows, business rules, reporting, and user experiences meet operational requirements and future-state business needs.