Associate Director, US Oncology Marketing, Therapy Process Strategy & Integration

MSD•North Wales, PA

2d•$156,900 - $247,000•Remote

About The Position

The U.S. Oncology business is preparing for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, developed through an alliance partnership. The Associate Director will serve as the commercial lead responsible for designing, integrating, and continuously improving the operational processes that enable delivery of the Intismeran treatment journey. Reporting to the Director, Individualized Therapy Operations, this role is the primary commercial representative across cross-functional operational teams and external partners. It will align workflows, governance, stakeholder activities, and supporting technologies across treatment sites, pathology laboratories, sequencing providers, manufacturing partners, distributors, alliance stakeholders, and internal teams. The role will establish an integrated, scalable, and reliable operating model, remove operational barriers, improve customer and treatment site experiences, and support treatment completion and future scalability.

Requirements

Bachelor's degree or equivalent (BA/BS).
At least 5 years of experience in pharmaceutical, biotechnology, or healthcare industries, including commercial organization experience supporting commercial operations, business operations, or treatment site operations.
Demonstrated success designing and optimizing complex cross-functional operating models involving internal functions and external partners to deliver seamless customer and treatment site experiences.
Experience developing process architectures, workflow designs, governance frameworks, escalation pathways, and operational controls in complex organizational environments.
Proven ability to lead cross-functional initiatives and influence cross-functional stakeholders and external partner organizations.
Strong process-improvement and problem-solving capabilities, including identifying operational bottlenecks and implementing sustainable corrective actions.
Exceptional communication, facilitation, and stakeholder-management skills, including the ability to influence without direct authority and align highly matrixed organizations.
Ability to manage ambiguity, balance competing priorities, and drive execution in dynamic launch or transformation environments.
Listed skills include adaptability, business process creation, campaign management, channel management, channel partners, commercial operations management, customer acquisition strategy, customer insights, customer marketing, data analysis, digital marketing, direct marketing, exploratory analysis, external partners, market development, marketing channels, marketing program management, market research, media strategies, operating models, operational architecture, operations management, people leadership, and performance evaluation management.

Nice To Haves

MBA or equivalent.
Experience supporting commercialization of complex therapies, including cell therapy, gene therapy, radioligand therapy, or other highly coordinated treatment models.
Experience with treatment journey orchestration platforms, customer support systems, workflow technologies, case management solutions, or operational control tower capabilities.
Experience establishing governance structures and cross-functional operating models for complex treatment ecosystems.

Responsibilities

Design, govern, document, and continuously improve end-to-end treatment journey processes, including workflows, stakeholder interactions, handoffs, controls, decision points, and governance structures.
Own treatment journey workflows and operational requirements as the commercial business owner, translating business needs into scalable process designs, system requirements, and implementation priorities.
Integrate processes across treatment sites, pathology laboratories, sequencing providers, manufacturing and logistics partners, distributors, alliance stakeholders, and internal functions.
Establish operational governance, escalation pathways, and issue-resolution processes, and ensure timely identification, triage, and resolution of issues that could affect therapy delivery.
Partner with Treatment Site Strategy, the TSL Field Organization, Operations teams, and IT to optimize treatment site experiences and improve workflows and operational and digital solutions.
Lead continuous improvement initiatives, identify process bottlenecks, conduct root-cause analysis, implement corrective actions, and improve operational efficiency, reliability, and treatment completion.
Collaborate with Digital and IT teams to evolve orchestration platform capabilities, aligning workflows, business rules, reporting, and user experiences with operational requirements and future business needs.