Associate Director, Patient Navigator Strategy, US Oncology, Marketing

MSD • North Wales, PA

7d • $156,900 - $247,000 • Remote

About The Position

The U.S. Oncology business is preparing for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, developed through an alliance partnership. The Associate Director, Patient Navigator Strategy will lead the design, development, and enablement of the INT Patient Navigator capability within the INT Patient Support program. Reporting to the Director, Patient Support Strategy Lead, this role will establish how Patient Navigators support patients throughout the therapy journey, from enrollment through treatment completion. The position translates patient, provider, and operational insights into scalable capabilities, engagement models, and governance structures that support consistent patient interactions and operational excellence.

The role defines the navigator operating model and patient support approach, including patient education, engagement governance, technology and data requirements, and performance measures. It partners with cross-functional teams to support compliant implementation, operational readiness, and ongoing program optimization.

Requirements

• Bachelor's degree or equivalent (BA/BS).
• At least 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations, spanning patient services, patient navigation, patient support programs, care coordination, or related patient-facing functions.
• Demonstrated experience designing and implementing patient support programs, patient navigation capabilities, or patient engagement models, and translating support strategies into operational programs.
• Experience establishing patient support guardrails, engagement standards, consent requirements, approved messaging, and operational processes for compliant patient-facing interactions.
• Knowledge of patient privacy, informed consent, patient-facing communications, and compliance considerations related to patient support program design and execution.
• Strong strategic thinking and problem-solving abilities, including navigating ambiguity, resolving complex operational challenges, and translating strategy into execution.
• Excellent communication, collaboration, and stakeholder management skills, including the ability to influence decisions and build alignment across a complex matrix organization.

Nice To Haves

• MBA or equivalent.
• Experience leading patient navigator, patient support, care coordination, customer experience, nurse educator, or other patient-facing support organizations.
• Experience supporting commercialization or launch of advanced therapies, including cell therapy, gene therapy, radioligand therapy, individualized therapies, or other complex treatment modalities.
• Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems.

Responsibilities

• Define the Patient Navigator strategy, operating model, service offerings, and engagement framework, establishing navigators as the primary patient contact throughout the individualized therapy journey.
• Determine how Patient Navigators support patients at key treatment milestones through education, guidance, and non-clinical support.
• Establish the strategy for patient education resources covering disease education, treatment journey expectations, manufacturing processes, anticipated timelines, and other non-clinical support materials.
• Define consent-capture requirements, approved messaging, support guardrails, escalation pathways, and boundaries between clinical and non-clinical support for patient-facing interactions.
• Partner with Data & Technology teams to define technology requirements, CRM capabilities, workflow tools, reporting solutions, and patient visibility capabilities.
• Establish navigator performance measures, quality standards, service metrics, and reporting requirements; use patient and operational insights to identify trends, barriers, and improvement opportunities.
• Partner with Marketing, Patient Support Center of Excellence, End-to-End Therapy Operations, Legal, Privacy, Compliance, and other stakeholders to ensure compliant implementation, operational readiness, and continuous optimization.

Benefits

• Medical, dental, vision healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, compassionate days, and sick days.
• Eligible for an annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior