Associate Director, Ticket Operations
About The Position
Supervise box office operations, manage events using computerized ticketing software, distribute and account for daily ticket sales as well as group and season tickets and work with event promoters. Oversee Box Office staff. This position is not eligible for a hybrid/remote work schedule. This position is not eligible for a VISA Sponsorship. Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.
Requirements
- Expertise in event operations, guest lists, box office equipment management, and team supervision.
- Skilled at collaborating with adjacent promoter teams (bookers, marketing, agents, sponsorship).
- Strong customer service, adaptable in evolving environments, and proven track record of driving projects to completion.
- Ability to interpret and enforce policies, manage cash/system controls, and work nights/weekends as needed.
- Bachelor’s degree and 2 years of experience or equivalent professional experience.
Nice To Haves
- Three (3) years as a Box Office Manager or ticketing representative.
- Two (2) years of experience with Ticketmaster platforms, with advanced knowledge of HOST, EMT, and TM1.
- Advanced knowledge of ticketing resale platforms and their interface with primary ticketing system.
- Experience with stadium and arena ticket builds, operations, services, scale mapping, and CAD process for creating ISMs.
- Experience working at a venue, athletic arena, or stadium.
- Experience hiring, scheduling, and managing staff.
Responsibilities
- Manage concert and live entertainment ticket operations across all department facilities from start to finish, including simultaneous multi-venue execution.
- Build events, monitor inventory, manage seat holds/releases, flex pricing, rescaling, and dynamic pricing via Ticketmaster platforms.
- Facilitate specialized ticketing campaigns and ensure compliance with system controls and cash-handling procedures.
- Identify existing and emerging industry technologies, services, and best practices.
- Recommend and implement updated policies, practices, and services to meet evolving departmental and client needs.
- Implement revenue-maximization opportunities across venues.
- Assist in maintaining and developing relationships with specialized ticketing vendors and contractors.
- Support vendor contracts, partnerships, and RFPs as assigned.
- Maintain active communication with bookers, touring, marketing, venue teams, promoters, and external stakeholders.
- Reconcile sales reports and payments, generate weekly deposit reports with the Athletics Business Office, and assist financial/settlement teams with ticketing audit interpretations.
- Maintain system controls and cash handling procedures.
- Supervise, train, mentor, and schedule temporary, part-time student, and event staff.
- Process ticket requests and facilitate specialized group ticketing sales/campaigns.
- May perform other duties as needed.
Benefits
- 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
- Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
- 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
- 11.96% University contribution to your PERSI retirement fund (Classified employees)
- Excellent medical, dental and other health-related insurance coverages
- Tuition fee waiver benefits for employees, spouses and their dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
